1. Welcome!

2. What you will hear Staff involvement through needs assessment Technology solutions Lessons learned

3. Our University Urban research university 11 schools and colleges 350 major subject areas 33,000 students

4. Library System Vision Just in time Just as needed Just for you

5. University Libraries 5 buildings Over 3 million volumes 20,000+ electronic serials 3 million users annually 300 full-time & part-time staff

6. Changes 1995-2005 Shift from print to e-resources –29% spent 1995 to 92% spent 2005 Users savvy with technology Competition

7. Our Old Culture Traditional skill sets Building-focused organization Emphasis on print and collection building

8. Our New Culture Digital proficiency Real-time communication Collaboration & partnerships

9. Our Response Retool staff skills sets Shift to e-culture Do it quickly No new spending!

10. The Need for Assessment Library System a hub for intellectual and cultural growth Growing concern of management that many staff members have been unable to keep up with the changing needs of technology Changing economic landscapes and static staff size

11. Balanced Scorecard

12. The NA Process One-on-one direct interviews with 25 staff members, lasting approximately one hour each Survey to all 180 members of the staff –28% of staff responded

13. Who We Studied All staff members given equal chance to participate At least one member from every service group/department Age and education level were evenly distributed

14. Survey Results 89% could turn on a computer all the time 85% could open and save a file 60% could make back-up copies of files 81% could log on to the network

15. Microsoft Skills 89% Can create a Word document 62% Can create an Excel spreadsheet 11% Can create an Access database 62% Can create a PowerPoint presentation

16. Other Tech Skills 62% Use OnTime to schedule appointments or events 96% Use e-mail to send a message 94% Use e-mail to send an attachment to a message 81% Save an attachment from a received e-mail message

17. Interview Results Responses supported results of survey Comfort levels lie with existing knowledge of technology Lacking knowledge of program functions slowed down or halted daily work

18. Major Issues File management problems Microsoft Word functions Saving, sending, and working with e-mail attachments Lack of understanding of network drives

19. We Aren’t Alone Office workers see IT speak as a foreign language Nearly 75% said they spend more than an hour a week trying to figure out what something means to finish a task Not just the older generation Cited from: http://icwales.icnetwork.co.uk/0100news/0200wales/tm_objectid=16163299&m ethod=full&siteid=50082&headline=office-blunders-caused-by-computer- jargon-name_page.html

20. Recommendations Focus on basic computer file management, e-mail and Office skills enhancement for library employees Build a skills database to track current and required skill levels

21. Recommendations Allocate at least one full time position devoted exclusively to: 1.Coordinate training efforts 2.Provide leadership in continuing aspects of assessment and performance improvement initiatives Develop a core set of computer competencies that all employees must possess

22. The Path to e-Culture

23. The Three Pillars Manage Deliver Collaborate Just for You! Just in Time Just as Needed Learner Centered Learner Controlled Mission -- Goals -- Strategy Values

24. Pillar 1: Manage Course List

25. Pillar 1: Manage Announcements

26. Staff Information

27. Pillar 1: Manage Course Offerings

28. Pillar 1: Manage Tests

29. Assessment

30. Assessment

31. Pillar 2: Deliver Personalized Courses

32. Pillar 2: Deliver Class

33. Instructor View

34. Pillar 2: Deliver Reports

35. Reports

36. Reports

37. Pillar 3: Collaborate Portal

38. Topics

39. News

40. Dean’s Blog

41. Pillar 3: Collaborate Team Sites

42. Pillar 3: Collaborate Balanced Scorecard

43. Pillar 3: Collaborate Personal Web Sites

44. Pillar 3: Collaborate Real-time Communications

45. Pillar 3: Collaborate Shared Workspace

46. The Keys to Success Strong Executive Support Strong Team Approach Based upon Theory / Research Cross-functional Cooperation Sense of Urgency Staff Enthusiasm

47. The Future Challenges Constant Marketing / Creating Buy-in Expand Training Content Capture Resume / Sell Skills Capture Outcome Measures Staff Changes Funding Prepared for Anything

48. Thank you! www.lib.wayne.edu Sharon Phillips -- ae7228@wayne.edu Jill Kuskowski -- ae0831@wayne.edu John Heinrichs -- ai2824@wayne.edu