1. On-Line Interviewing Matt Paine, Marie Artim and Lisa Portis Enterprise Rent-A-Car Indiana University February 17, 2000

2. Enterprise Rent-A-Car Strategic Selection Initiative Created for the purpose of improving the selection process for the Management Trainee program. The selection of outstanding employees is critical to the long term success of Enterprise.

3. Enterprise Rent-A-Car Strategic Selection Initiative u Initiative Goals u To streamline the interview process u To employ the latest selection tools u To incorporate the latest proven interview principles

4. Enterprise Rent-A-Car Strategic Selection Initiative u Key Challenges - Increase retention - Increase efficiency in the selection process - Train recruiters and hiring managers on the latest selection techniques

5. Enterprise Rent-A-Car Strategic Selection Initiative u Solutions to Challenges - Leverage our recruiter’s time - Evaluate and track applicants - Make better hiring decisions

6. Enterprise Rent-A-Car Strategic Selection Initiative u Benefits of Computer-Assisted Interviews u Objectivity - Computer is unbiased u Thoroughness - Computer doesn’t tire, get bored or unfocused - Doesn’t fail to ask all of the questions - Asks every applicant the same questions

7. Enterprise Rent-A-Car Strategic Selection Initiative u Benefits to company - Allow recruiters to get a detailed profile of applicant before meeting them - Reveals any contradictory information - Structures and organizes, open-ended interview questions for face to face interviews

8. Enterprise Rent-A-Car Strategic Selection Initiative u Benefits to applicants - Ability to interview around your schedule, 24 hours a day/7 days a week - Can interview from ANY computer with internet access - You don’t have to wear a suit - Allows recruiter to evaluate your skills, knowledge, and competencies

9. Enterprise Rent-A-Car Strategic Selection Initiative u What is Behavioral Interviewing? u Concept that past performance is the best predictor of future performance u Benefits include: u Reduces errors in the Interview Process u Works with Key Competencies to better match candidates u Asking for specific examples gives RESULTS

10. Enterprise Rent-A-Car Strategic Selection Initiative u Who is SHL/Aspen Tree Software? - Created Apview, the program customized for Enterprise Rent-A-Car - World leaders in assessment and development - 300 Psychologist and 700 Staff members - 0ver 6,000 clients including Nike, Macy’s and Neiman Marcus

11. Apview Recruit Overview u Internet side - Completely Automated Replication of data - Candidates are notified of receipt of interview twice, after the first page and upon completion - Candidates can update personal info - SQL server (Service Query Language) - Interviews can be downloaded and updated every two hours

12. Apview Recruit Overview u Desktop side - Simple import of data - Data management and tracking functions - Ability to view data from multiple candidates simultaneously - Sorting and filtering capabilities - Windows standard tools and formatting

13. ApView Recruit u How does it work??? Let us show you!!!…………………..

15. Enterprise Rent-A-Car Strategic Selection Initiative u Results of Apview Recruit rollout u 92% of Applicants rated the on-line process as “positive” u Hundreds of Management Trainees have been hired u Retention up 30% over traditionally recruited MTs u The number and length of interviews has decreased u We see this as the wave of the future for recruiting qualified candidates

16. ApView Recruit Thank you for attending!! For more information contact us at: Lisa Portis--lportis@erac.com (708)524-8884 Matt Paine--mpaine@erac.com (317) 848-2200

17. Colleen Bueche, Regional Recruiting Manager Started with Enterprise Rent-A-Car in 1991 as a Management Trainee, worked her way through the program and ran a satellite branch office before going into Human Resources. Was promoted to HR Supervisor within 8 months of starting in HR. Has headed up HR and Recruiting for the city region of Chicago since 1993. Promoted to HR Manager as well as Regional Recruiting Manager. Enterprise Rent-A-Car Enterprise Rent-A-Car