1. SURVEYING CUSTOMERS AT YOUR SITES Northwest Hazardous Materials Conference June 25, 2013 Julie D. Mitchell Local Hazardous Waste Management Program King County Solid Waste Division 1

2. (LHWMP) 2

3. Why Survey? 3

4. Gain Useful Information About Residents and Their Waste Why Do Residents Visit? How Far Will They Go? Do They Know Where and When To Go? Who Are They? 4

5. Surveyed at All MRW Collection Sites Three Fixed Facilities:  North Seattle  South Seattle  Factoria (Bellevue, WA) Two Roving Wastemobiles Weekly Mobile Collection 5

6. Methodology Surveys were administered to 1,953 Customers  266 at North Seattle  294 at South Seattle  265 at Factoria  458 at the Weekly Wastemobile (South King County)  670 at the Two Roving Wastemobiles  359 - Bothell Wastemobile (NE King County)  311 - Covington Wastemobile (SE King County) 6

7. Main Measures Collection Site Promotion Reasons Residents Brought in Hazardous Waste Type of Residences From Which They Brought Waste Customer Satisfaction Demographics 7

8. Survey Instrument 8

9. What Did We Learn? 9

10. How Did You Find Out About The Collection Site? 10

11. Post Card Mailer to Residents 11

12. Quarterly Mailer to Residents 12

13. Reason for Visit 13

14. Type Of Residence 14

15. Rent or Own 15

16. Customer Satisfaction Levels 16

17. Annual Income 17

18. Ethnicity 18

19. Zip Code Data helps establish the service area of a given facility 19

20. Comparisons In 2012 more respondents selected Routine Visit than 2007 as their reason for visiting an HHW facility In 2012 fewer respondents selected having to dispose of previous residents materials than in 2007 Responses to the questions on residence type and ownership did not substantially change Respondent demographics did not appear to have substantially changed between 2012 and 2007 20

21. Why Customers DO NOT Visit 21

22. COLLABORATION  On-site survey results will be used with the broader residential survey and other research that is being done in the Program  Provide data that other HHW programs can use 22

23. Contact Information Julie D. Mitchell Local Hazardous Waste Management Program King County Solid Waste Division julie.mitchell@kingcounty.gov 206-296-4465 23