1. © ABSL Power Solutions 2007 © STM Quality Limited STM Quality Limited 8D Problem Solving TOTAL QUALITY MANAGEMENT 8D Problem Solving

2. © STM Quality Limited STM Quality Limited Ford Motor Company started a problem solving process known as 8D which takes 8 Disciplines and uses them to tackle engineering problems What is 8D?

3. © STM Quality Limited STM Quality Limited 8 Disciplines A typical form is used for the 8D approach to problem solving

4. © STM Quality Limited STM Quality Limited 8D Problem Solving By taking this approach we can continuously improve quality by eliminating the causes of problems and prevent their reoccurrence.

5. © STM Quality Limited STM Quality Limited What are the 8 Disciplines? 1. Define the problem. 2. Build a team. 3. Containment action. 4. Determine the root cause. 5. Verify the root cause. 6. Corrective Action. 7. Prevention. 8. Congratulate the team.

6. © STM Quality Limited STM Quality Limited Do we know EXACTLY what the problem is? Have we seen the problem before? What evidence of the problem is available? D1. Define the Problem

7. © STM Quality Limited STM Quality Limited D2. Build a Team Once a problem has been bought to our attention, a team must be formed to tackle the problem. Ideally, this will be a team of people with a variety of skills and knowledge related to the problem.

8. © STM Quality Limited STM Quality Limited D3. Containment Action What action can be taken immediately? Do we have stocks that need sorting? Are we still manufacturing parts with the problem? Will the actions that we take cause other problems?

9. © STM Quality Limited STM Quality Limited D4. Determine the Root Cause Has the cause of the problem been identified? Is there more than one cause? Did we refer to the F.M.E.A.?

10. © STM Quality Limited STM Quality Limited D5. Verify the Root Cause Are we sure that the root cause has been properly identified?

11. © STM Quality Limited STM Quality Limited D6. Corrective Action Has everyone been notified of the actions taken? Have we reviewed and updated the relevant F.M.E.A.? Have any temporary short term fixes been removed?

12. © STM Quality Limited STM Quality Limited D7. Prevention Have we taken all actions to prevent reoccurrences? Have we considered other similar products or processes?

13. © STM Quality Limited STM Quality Limited D8. Congratulate the Team Have we identified each individual team members contribution to solving the problem? Have we acknowledged and appreciated the efforts involved?

14. © STM Quality Limited STM Quality Limited 8D We have now seen the 8D problem solving method. You may be called upon to help solve a problem. Understanding the 8D approach will help in tackling future problems.