1. Insert: Title of Improvement Read Out Date:

2. 2 Objectives for Today’s Session Share results of improvement effort Demonstrate fact-base, analytical approach to implementing the improvement

3. 3 Agenda (aka The Improvement Process) 1.Define the problem or improvement opportunity 2.Describe the current situation 3.Analyze the causes of the problem 4.Develop a solution 5. Implement solution and evaluate results 6. Sustain the results 7. Communicate the results

4. 4 Team Members Sponsor: Team Leader: Team Members: Coach (If applicable):

5. 5 The Problem Tips » Include a Problem Statement » Articulate the Goals/Objectives of team » Include approach

6. 6 Current Situation Tips » Include Assumptions » Include any constraints of the team » Describe current state » Include specific tools used to describe the current situation (e.g. 80/20 Chart, Trend Chart, Process Map) » Keep in mind that these slides may be used to communicate the work of the team independent of the read out session. Therefore, details of the team activities, data collected and analyzed and deliverables should be documented in this presentation.

7. 7 Analyze causes of the problem Tips » Include Gaps » Include Data to support gaps » Include any root cause analysis » Include specific tools used to analyze the causes of the problem (e.g. Post-it® Note Cause & Effect Diagram, Process Analysis)

8. 8 Solutions Tips » Be sure to clearly communicate what the team has concluded (I.e. high level summary of solution and result) » Focus on the top 3 points » Keep in mind that these slides may be used to communicate the work of the team independent of the read out session. Therefore, details of the team activities, data collected and analyzed and deliverables should be documented in this presentation.

9. 9 Solutions Tips » For each solution or recommendation, include the following: Description of change Potential risks Mitigating the risks Benefits - quantify them if possible Success measures » Include specific CI Tools used to develop solutions (e.g. Prioritization, Responsibility Matrix)

10. 10 Implement and Evaluate Implement Changes » Tip: Address strategy utilized for implementation (action plans, individuals involved, obstacles addressed, overall owner, etc…) » Address overall progress on Action Plan (duration etc)

11. 11 Sustain the Results Sustain the results » Tip: Address how results are sustained (on-going action plans, tracking measures in place, etc…)

12. 12 Share the Results Capture the Benefits Realized » Tip: Quantify the financial benefit to the client and to CVG » Also include the benefits to the Employee Communicate the results » Tip: Address plans (how) results are communicated » Include Documented improvement in CI Portal

13. 13 Parking Lot Items Tips » List good ideas generated by the team that are outside the scope of this effort or were not fully evaluated because of lack of time or data. If appropriate assign responsibility for considering these ideas to a person or team. » Make sure your team knows about this parking lot so you can use it to facilitate the breakout session.

14. 14 Learnings (Team Reflection) Tips » Plus What went (or is going) well? » Delta What would the team do differently?

15. 15 Appendix