1. Measure current performance. Analyze the current performance. Improve performance. I Define the problem to be solved.

2. A3ImproveRevise A3Control Improve I

3. How can we move closer to our target? What are some ways to resolve these issues? A3 I Think about the causes you have found 5. Develop a Solution:

4. What outcomes should we achieve? How can we test our ideas? A3 I Think about how you can verify your solutions 6. Test the Solution:

5. I Improve Improve Phase Steps: 1.Develop a solution 2.Make a plan to put the solution in place 3.Envision how the solution will look throughout the process 4.Verify that stakeholder needs are met 5.Implement the solution Tools: ✔ Benchmarking Implementation Plan Stakeholder Analysis ✔ Future State Map

6. What root causes can we fix? How can we fix those causes in permanent, not short-term, ways? Which solutions are economical and feasible? Can we implement this in a reasonable timeframe with available resources? Which will improve key performance indicators? I Solve

7. I If you are missing key skills, recruit new members to complete your Implementation Team Now that you have a solution, verify that your team has all of the skills you need. Implementation Team

8. Check that your solution will in fact resolve your problem! Find a small-scale opportunity for a test run. Verify that there are no negative repercussions from the change. Use people from outside the team whenever possible. I Solve Testing

9. I Improve Improve Phase Steps:Tools: ✔ Benchmarking Implementation Plan Future State Map ✔ Stakeholder Analysis

10. What resources do we need? Who’s cooperation do we need? A3 I Think about putting your solutions in place 7. Plan Steps for Completion: When do we need this?

11. I Solve Who will be on the implementation team? What exactly will this step involve? When will the change take place? What is the expected outcome of this step? Implementation Plan

12. I Improve Improve Phase Steps:Tools:

13. I Tool: Future State Map Purpose: Visualize how the process will function after the solution is put in place. This gives you a reference point against which to compare real changes and a way to assess how well the solution works. Envision

14. I Example (generic) Envision

15. I Example (specific) Envision

16. I Improve Improve Phase Steps:Tools:

17. I Improve With a clear idea of what the process will become, we can consider whether the solution meets the needs of everyone involved. Consult your stakeholders as necessary

18. I Improve Improve Phase Steps:Tools: ✔ Benchmarking ✔ Implementation Plan ✔ Future State Map ✔ Stakeholder Analysis

19. I Improve Implement the solution Determine whether the solution is meeting your goals Adjust to account for missed details Draft a new Current State Map for reference

20. I Improve Improve Phase Steps:Tools: ✔ Benchmarking ✔ Implementation Plan ✔ Future State Map ✔ Stakeholder Analysis

21. Now revise the A3 Develop a Solution A3 I

22. Develop a Solution, Example A3 I 5. Develop a Solution: Specific changes addressing root cause: Charge a fee to receive a check; implement a policy stating we will pay vendors in 30 days. Steps to get closer to target: identify the top dollar vendors and work towards capturing discounts from the top 10 initially.

23. Revise the A3 Test the Solution A3 I

24. Test the Solution, Example A3 I 6. Test the Solution: We are assuming vendors want to be paid quickly. Once the system is set up to pay vendors in 30 days, we will take a sample to determine whether they will accept the discount. Clemson is still in the process of determining how best to charge a fee for writing checks. Some technical difficulties need to be resolved.

25. Revise the A3 Plan Steps for Completion A3 I

26. 7. Plan Steps for Completion:. Plan Steps for Completion, Example A3 I WhatWhoWhenOutcome Communicate the need to import invoices in a timely manner Procurement ASAPAbility to pay vendor in specified time Establish system to pay vendor in 30 days ProcurementASAPSystems has been established to pay 30 days from receipt

27. Update I Revisit, Verify, Update Revisit and Verify: At the end of every phase, review your: –Project Charter –Stakeholder Analysis Tool –Communication Plan Check that you are on track! Update: Every quarter you will receive an email from the Lean Office asking for your updated Project Charter to be submitted to the Board of Trustees Modify your plans as circumstances and developments require Remember to communicate and engage

28. Develop a solution that is feasible and effective. Make a plan to implement it, establishing who, what, and when for each step. Verify that it works while meeting stakeholder needs. Implement, verify, adjust, and document. I Improve Major Take Aways: