1. WatIAM & uwldap

2. Presentation Overview: @uwaterloo.ca history Email Terminology How does email addressed to @uwaterloo.ca get to a mailbox? WatIS WatIAM? How are uwldap, email and WatIAM connected? Q&A WatITis | Strengthening Collaboration | December 8, 2009 | WatIAM & uwldap

3. A Short History Lesson Required to deliver to @uwaterloo.ca MX -> ego overloaded Mailservices `cluster' created Address lookups into uwldap Mailertable lookups into uwldap => Load sharing & redundancy WatITis | Strengthening Collaboration | December 8, 2009 | WatIAM & uwldap

4. WatIS uwldap? OpenLDAP implementation which: Directs campus email Stores data for Ocal Public data is queryable: by email clients (Outlook, Thunderbird, etc.); WatIAM White Pages; Unix uwdir command; etc. Attributes values contain campus telephone number, email information, office number, Ocal attributes, etc. WatITis | Strengthening Collaboration | December 8, 2009 | WatIAM & uwldap

5. WatIS mailservices? mailservices is a University of Waterloo implementation for email handling and email storage. Services include: greylisting blacklisting botnet detection scanning for SPAM and viruses For this presentation we will refer to uwldap and mailboxes, and avoid mailservices. WatITis | Strengthening Collaboration | December 8, 2009 | WatIAM & uwldap

6. uwldap to mailbox @uwaterloo.ca WatITis | Strengthening Collaboration | December 8, 2009 | WatIAM & uwldap Email addressed to cvanoostveen@uwaterloo.ca: 1.Lookup mailLocalAddress = cvanoostveen@uwaterloo.ca (because of the @uwaterloo.ca) 2.return the mailRoutingAddress. 3.pass the email to mailRoutingAddress uwldap AttributeAttribute Value dnuid=cvanoost, ou= people, dc=uwaterloo, dc=ca mailLocalAddresscvanoost@uwaterloo.ca cvanoostveen@uwaterloo.ca mailcvanoostveen@uwaterloo.ca mailRoutingAddresscvanoost@mailservices.uwaterloo.ca

7. uwldap to mailbox @uwaterloo.ca mailLocal mailLocal mailRouting mailLocal user@artsservices @uwaterloo.ca But host MX points to mailservices, so internally: Mailertable:host artsservices artsservices WatITis | Strengthening Collaboration | December 8, 2009 | WatIAM & uwldap

8. User on admmail User on artsservices Mail services uwldap Short Circuiting email

9. User on admmail User on connect Mail services No short circuit email

10. WatIS WatIAM? Actors Presentation Layer Services Layer Data Layer Identity Manager Admin UI Identity Manager User Interface IDM Data Account Reconciliation HRMS Quest Telephone Services UWdir (bootstrapping, email, web) Administrators UW End Users (Employees, Students, Guests) Identity Services (IdM) Policy & Configuration ADS User Self- Service Logging & Reporting Provisioning Extract File Email Services LDAP White Pages User Interface White Pages User Interface Public End Users Administration Web Service

11. uwldap to mailbox @uwaterloo.ca WatITis | Strengthening Collaboration | December 8, 2009 | WatIAM & uwldap Email addressed to cvanoostveen@uwaterloo.ca: 1.Lookup mailLocalAddress = cvanoostveen@uwaterloo.ca (because of the @uwaterloo.ca) 2.return the mailRoutingAddress. 3.pass the email to mailRoutingAddress uwldap AttributeAttribute Value dnuid=cvanoost, ou= people, dc=uwaterloo, dc=ca mailLocalAddresscvanoost@uwaterloo.ca cvanoostveen@uwaterloo.ca mailcvanoostveen@uwaterloo.ca mailRoutingAddresscvanoost@mailservices.uwaterloo.ca

12. WatIAM to uwldap WatITis | Strengthening Collaboration | December 8, 2009 | WatIAM & uwldap

13. WatIAM Admin Interface WatITis | Strengthening Collaboration | December 8, 2009 | WatIAM & uwldap

14. Long accountIds? Example:cvanoostveen WatIAM stores a long value, but is not considered an account in WatIAM, ADS or in uwldap. WatIAM creates a long value for the extract file and for email. WatITis | Strengthening Collaboration | December 8, 2009 | WatIAM & uwldap

15. Future Directions – Vanity email addresses CTSC & UCIST mailLocalAddress connie.vanoostveen@uwaterloo.ca giles.longfellow.malet@uwaterloo.ca Present suggestions Admin management of mailLocalAddress(es) Uniqueness in uwaterloo.ca name space Needs to work for connect and mailservices Roll out to employees first WatITis | Strengthening Collaboration | December 8, 2009 | WatIAM & uwldap

16. Future Directions – Vanity email addresses

17. Future Directions – Official Student Email Address http://www.adm.uwaterloo.ca/infocist/emailuse.html http://www.adm.uwaterloo.ca/infocist/emailuse.html (Exec Council, 2003) The University, through its Faculties, provides an email address and account to all students for the receipt of official communications and their participation in an academic program at UW. The University uses an email address like xxyyyyy@uwaterloo.ca in official correspondence with students. Etc. WatITis | Strengthening Collaboration | December 8, 2009 | WatIAM & uwldap

18. Future Directions – Student email Centralizing mailboxes Consistency for user Reliability Vanity email addresses Use user@uwaterloo.ca address Would like to make our option more attractive – but encourage more use? WatITis | Strengthening Collaboration | December 8, 2009 | WatIAM & uwldap

19. Questions? WatITis | Strengthening Collaboration | December 8, 2009 | WatIAM & uwldap