1. © 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice HP CM8060/8050 Color MFP with Edgeline Technology Service and Support Training Service and Maintenance Module

2. Service and Maintenance CDFT Startup menu Preventive maintenance strategy PM procedures Cleaning procedures End-of-call requirements Retrofit tags EWS for remote support

3. May 2007 - HP Restricted 3 Topic 1: CDFT Differences between CDFT-E and CDFT-L FeatureCDFT-ECDFT-L Directive fault treesNoYes Firmware upgrade over USBNoYes Field service manual (as Microsoft Help file) NoYes Scan and analyze image defects NoYes Back-up of NVM to laptopNoYes Localized in all control panel languages YesNo

4. May 2007 - HP Restricted 4 CDFT has 6 main uses: Get general information about the MFP (home page) Get information about each subsystem (tool pages) Use preventive and predictive tool sets Perform calibrations and adjustments Isolate faults Access documentation

5. May 2007 - HP Restricted 5 CDFT home – Get general information General information about the MFP Total number of pages run through the MFP Test MFP at end of call Accesses subsystem menu History of screens visited during this call Back CDFT home Refresh page

6. May 2007 - HP Restricted 6 Subsystems menu – Get information about each subsystem Select a subsystem and go to its respective tool page

7. May 2007 - HP Restricted 7 Subsystems -- sample tool page

8. May 2007 - HP Restricted 8 CDFT – History page Note: The History page shows all of the pages you have visited during this service session. It will vary from what is shown here.

9. May 2007 - HP Restricted 9 CDFT home – Use preventive and predictive tool sets Amount of web remaining on spool and spittoon capacity Event log of errors and warnings PM items due CDFT home

10. May 2007 - HP Restricted 10 Event log – takes you to predictive tools Scroll arrows Lets you see trends for paper jams, power surges & sags, and carriage stopping accuracy Filter buttons Red box – critical Yellow triangle -- warning

11. May 2007 - HP Restricted 11 Diagnostic Trends menu Threshold exceeded

12. May 2007 - HP Restricted 12 Preventive Maintenance Items

13. May 2007 - HP Restricted 13 CDFT home – Perform calibrations and adjustments Accesses menu of calibrations and procedures

14. March 2008 - HP Restricted 14 Settings/procedures menu screen

15. March 2008 - HP Restricted 15 Calibrations menu

16. March 2008 - HP Restricted 16 Engine Calibrations 1 screen

17. May 2007 - HP Restricted 17 CDFT home – Isolate faults Event log of errors and warnings

18. May 2007 - HP Restricted 18 Event log Link to more info on selected event

19. May 2007 - HP Restricted 19 Event details (sample from CDFT-L) Associated tool page Deductive fault tree Directive fault tree Drawings from service manual

20. May 2007 - HP Restricted 20 Access documentation

21. May 2007 - HP Restricted 21 Troubleshooting Deductive fault trees: Available in CDFT-E, CDFT-L, and field service manual Provide description, primary root causes, recommended actions, and secondary root causes Directive fault trees: Available in CDFT-L and field service manual Provide Yes/No wizard to guide you through troubleshooting Error codes: XX.YYZZ, where XX = subsystem in which the error occurred YY = type of error or warning ZZ = number of error or warning (if starts with an A or B, indicates a warning)

22. May 2007 - HP Restricted 22 Interpret error codes

23. May 2007 - HP Restricted 23 PSM function Boot to PSM Reboot Fault not detected @ boot Service fault Fault detection @ boot PSM Ready state CDFT diagnostics OK

24. Lab

25. May 2007 - HP Restricted 25 Topic 2: Startup menu From the startup menu, you can: Upgrade firmware Calibrate the touch screen Perform NVM resets and initializations Enter CDFT-E in protected service mode Change administrator password Disable embedded JetDirect functionality To access the startup menu: Turn on MFP Press Stop button when you see the blinking cursor on the left (while the HP logo is displayed on the screen) –DOS-based startup menu displays

26. May 2007 - HP Restricted 26 Startup menu Press 2 or 8 on the control panel to move the highlighting up and down, press 5 to select.

27. May 2007 - HP Restricted 27 Administrator Tools menu

28. May 2007 - HP Restricted 28 Service Tools menu

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30. May 2007 - HP Restricted 30 PM strategy is unscheduled CDFT provides intelligent estimate of when PM items will be due Review PM items at each visit and decide whether PMs should be done Drum spittoon and web wipe should be monitored at each visit Topic 3: PM strategy and procedures

31. May 2007 - HP Restricted 31 PM Items screen in CDFT

32. May 2007 - HP Restricted 32 PM Item Details screen You can change the threshold or reset it to the factory default Reset the usage counter to 0 after you perform the PM item

33. March 2008 - HP Restricted 33 Initialize PM items

34. May 2007 - HP Restricted 34 MFP cleaning procedures Use soft, dry lint-free cloth or cotton swab for most cleaning If needed, dampen cloth with water Some components can be cleaned with isopropyl alcohol Swabs for cleaning optical sensors Lint-free cloth Water or isopropyl alcohol

35. May 2007 - HP Restricted 35 PM procedures PM items are listed in the field service manual: “Managing and Maintenance” chapter Chart shows PM interval, subsystem affected, early indicators, result if PM not done, what action is required, and estimated time to clean or replace

36. March 2008 - HP Restricted 36 Web wipe screen

37. May 2007 - HP Restricted 37 Drum spittoon screen

38. May 2007 - HP Restricted 38 General safety Before you begin exploring the MFP, you should be aware of these safety points: There are sharp edges within the MFP Unplug the fax and LAN cables before you use door cheaters (jobs can still come in, even when door cheaters are in use) Be cautious when using door cheaters – the MFP components can still move Use general safety precautions when working on the MFP

39. Lab

40. May 2007 - HP Restricted 40 Topic 4: End-of-visit requirements PM usage counters

41. May 2007 - HP Restricted 41 Exercise the MFP

42. May 2007 - HP Restricted 42 Maintenance log

43. May 2007 - HP Restricted 43 Entering data for WFM HP wants to do detailed analysis of field service data for quality improvement Competitors historically use metrics that are not commonly used by HP HP needs to capture new data so that we can do the same calculations as our competitors do HP field employees will use CERES (data is then fed to WFM) HP partners will use different collection tools, but data is still fed to WFM

44. May 2007 - HP Restricted 44 Visit data to be captured Visit reason End of visit status Page counts for both color and monochrome pages

45. May 2007 - HP Restricted 45 Entering data in CERES (HP employees only) Due to CERES limitations, you must use data fields not originally intended for type of data we are collecting Visit Reason data goes in Repair Class data field End of Visit Status data goes in the Quality Code data field Page Counts go into the Usage Quantity and Unit fields, with values indicating color vs. monochrome pages

46. May 2007 - HP Restricted 46 CERES – enter visit reason Visit reason

47. May 2007 - HP Restricted 47 CERES – enter status and page counts End-of-visit status Page counts

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49. May 2007 - HP Restricted 49 Topic 5: Retrofit tags Provide information about modifications When modification is completed, mark out the retrofit tag label number Allows others who may service the MFP know whether the retrofits have been completed Sample retrofit tag

50. May 2007 - HP Restricted 50 Topic 6: Use the EWS for remote support Sample EWS page

51. May 2007 - HP Restricted 51 EWS service-related features Alerts -- Automatically receive support information by email or cell phone as events occur (event-triggered emails): Low web wipe notifications Service call errors XDM (XML data model) data file of PM statistics, logs, usage counters, etc. Autosend – Periodically receive the XDM data file of MFP information based on time or page counts, which contains: Preventive maintenance statistics Error and warning logs Usage counters Information pages Service-related URLs – Configure the EWS to show URLs/web links for supplies ordering and support information

52. May 2007 - HP Restricted 52 Setting up the EWS Screen capture of EWS screen system admin uses to set up notification server

53. May 2007 - HP Restricted 53 Setting up Alerts (details)

54. May 2007 - HP Restricted 54 Setting up Autosend

55. May 2007 - HP Restricted 55 Setting up service information in the EWS

56. May 2007 - HP Restricted 56 Ordering information

57. May 2007 - HP Restricted 57 Viewing information pages

58. Lab