1. Educational Solutions for Workforce Development Unit 7 – Managing Difficult Behaviours in Groups Aim To provide an overview of managing difficult behaviours by individuals within groups Learning outcomes Discuss ways of managing difficult behaviours by using a range of tools Apply strategies for managing challenging situations Discuss the importance of effective role modelling

2. Educational Solutions for Workforce Development Considerations of Group Dynamics Flexible teaching style Understand learning style Educational Hierarchy to establish right foundation of learning Stage of transition of individual learners within the group? Multiple relationships within the group Importance of good feedback

3. Educational Solutions for Workforce Development Considerations of Group Dynamics

4. Educational Solutions for Workforce Development Managing Difficult Behaviours in Groups 1.Personal conduct 2. Professional conduct 3. Competence and performance issues 4. Health and sickness

5. Educational Solutions for Workforce Development External NES(2005) Management of Doctors in Difficulty. NES, Scotland Working Environment Health and sicknes s Competence and performance Personal conduct Professional conduct

6. Educational Solutions for Workforce Development SID SHARE your concerns with others INVOLVE the learner in those concerns and discussions DOCUMENT - Keep detailed specific documentation

7. Educational Solutions for Workforce Development A tool to find a solution What? Why? Who? How?

8. Educational Solutions for Workforce Development 2 key words Ability or Motivation

9. Educational Solutions for Workforce Development Changing Behaviour Cycle of Change Prochaska and Diclemente 1982

10. Educational Solutions for Workforce Development Changing Behaviour Assessment of readiness to change Motivation to change 0-------------------------------------------------10 Confidence to change 0-------------------------------------------------10

11. Educational Solutions for Workforce Development Changing Behaviour PROS CONS Change No change

12. Educational Solutions for Workforce Development Role Modelling A powerful teaching strategy Learning from role models occurs through observation and reflection Role models inspire and teach by example

13. Educational Solutions for Workforce Development Characteristics of Role models Clinical competence –Knowledge and skills –Communication –Clinical reasoning and decision making Teaching skills –Student centred approach –Effective communication and feedback Personal qualities –Compassion, honesty and integrity –Interpersonal relationships –Enthusiasm and quest for excellence

14. Educational Solutions for Workforce Development Role modelling “ People seldom improve when they have no other model but themselves to copy” Oliver Goldsmith “ The most important single influence in the life of a person is another person….who is worthy of emulation” Paul D Shafer

15. Educational Solutions for Workforce Development Summary ‘We must acknowledge…. That the most important, indeed the only, thing we have to offer our students is ourselves. Everything else they can read in a book’ D C Tosteson (1979)