1. © 2007 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 EDCS- Call Accounting and Call Detail Record Collection for UC500 Marcos Hernandez, SMB Technical Marketing Engineer December 2008

2. © 2007 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 2 Call Accounting Options for SBCS  Call Detail Records sent to a Syslog Server  Call Detail Records sent to a Radius Server  Call Detail Records sent to an FTP Server

3. © 2007 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 3 CDRs sent to a Syslog Server PSTN/VoIP Syslog Server Pros: Easy to Configure Low Cost Quick Deployment Easy to interpret (CSV format) Cons: Syslog works over UDP LAN deployment only No CDR backup Important: Make sure that clock settings are accurate, for proper time stamping. NTP is recommended. UC500 Configuration service timestamps log datetime msec localtime ! aaa new-model aaa authentication login default none aaa accounting connection h323 start-stop radius gw-accounting syslog ! logging

4. © 2007 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 4 CDRs sent to a Radius Server Internet Syslog Server Pros: More reliable accounting Vendor Specific Attributes (VSA) Customized records Specific captures can be stored in flash (templates) Multiple servers Cons: More configuration/customization Requires RADIUS infrastructure (typically deployed on the WAN) Important: Make sure that clock settings are accurate, for proper time stamping. NTP is recommended. UC500 Configuration service timestamps log datetime msec localtime ! aaa new-model aaa accounting connection h323 start-stop broadcast group radius aaa session-id common ! radius-server host radius-server vsa send accounting radius-server vsa send authentication RADIUS Server PSTN

5. © 2007 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 5 CDRs sent to a FTP Server PSTN/VoIP FTP Server Pros: Easy to Configure Low Cost Quick Deployment Easy to interpret (CSV format) Reliable transport (LAN/WAN) CDR’s can be backed up to flash (make sure you have enough space) Cons: CPU intensive on busy systems (timers need to be tweaked) Important: Make sure that clock settings are accurate, for proper time stamping. NTP is recommended. UC500 Configuration service timestamps log datetime msec localtime ! gw-accounting aaa ! gw-accounting file primary ftp username password secondary ifs flash:cdr maximum buffer-size 15 maximum retry-count 3 maximum fileclose-timer 300 maximum cdrflush-timer 245

6. © 2007 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 6 Additional Information and Troubleshooting CDR Logging Configuration with Syslog Servers and Cisco IOS Gateways http://www.cisco.com/en/US/tech/tk1077/technologies_tech_note09186a0080094e72.shtml Configuring RADIUS Accounting http://www.cisco.com/en/US/docs/ios/voice/cdr/developer/guide/cdradius.html#wp1057753 Configuring File Accounting http://www.cisco.com/en/US/docs/ios/voice/cdr/developer/guide/cdrcsv.html For questions: www.cisco.com/go/smallbizsupport Sentinel http://www.sentinel.com/prod_cmereports.asp

7. © 2007 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 7