1. Consumers for fair, safe and competitive financial services consumersinternational.org

2. Is there a crisis with financial consumer protection? Weak financial consumer protection a key catalyst of the financial crisis An ongoing issue of concern for many consumers in all countries. 150 million new consumers of financial services every year

3. consumersinternational.org Is there a crisis with financial consumer protection? High level of risk to the consumer justifies more effective regulation. Complex products Many ‘one-off’ decisions Rapidly changing market Major long term impacts

4. consumersinternational.org The international response? Global nature of the problem justifies an international solution, however: G20 - very little reference to consumers International co-operation is very limited World Bank work is an exception

5. consumersinternational.org CI campaign on Financial Consumer Protection Call for the G20 to establish an Experts Group on: Contracts and charges Information design and disclosure Gov. and functions of FCP bodies Competition Ongoing international co-operation

6. consumersinternational.org Contracts and charges Restrict excessive complexity Consumers should be able to review contracts before signing Consumer protections should be non- waivable. Fees and costs should be fair and reasonable

7. consumersinternational.org Information design and disclosure Information should be comprehensive, pertinent, transparent and designed to meet consumer needs There should be regular statements on the performance of the products Financial service providers should provide full disclosure to relevant regulators

8. consumersinternational.org Financial consumer protection bodies Independence from FS industry and a balance of consumer and industry expertise. The right to develop appropriate regulations, conduct investigations, require changes in policies and practice and require appropriate redress.

9. consumersinternational.org Competition Promote the ability of consumers to ‘switch’ providers. Protection against ‘tying in’. Low barriers to entry Innovation Breaking up the banks?

10. consumersinternational.org International co-operation Regulators around the world face similar challenges There are international bodies for insurance, securities, pensions but not financial services The current loose network needs to be given the resources to do an effective job.

11. G20 activities consumersinternational.org

12. G20 Seoul Action Plan Enhancing consumer protection: we asked the FSB to work in collaboration with the OECD and other international organisations to explore, and report back by the next summit, on options to advance consumer finance protection through informed choice that includes disclosure, transparency and education; protection from fraud, abuse and errors; and recourse and advocacy.

13. consumersinternational.org Next steps CI and members’ involvement in the FSB process French presidency of the G20 International standards (ISO) Competition Financial inclusion

14. www.consumersintenational.org consumersinternational.org