1. Salesforce.bng@rockfortnetworks.comSalesforce.bng@rockfortnetworks.com www.rockfortnetworks.comwww.rockfortnetworks.com

2. SALESFORCE FAQ’s The Salesforce training entails wide array of functionality, features and applications for maintaining Salesforce implementation.

3. Module 1 Data & Navigation Standard Apps, Objects, & Tabs About the Sales force Architecture(SaaS, PaaS and IaaS) Managing Personal Information and Company Profile. About the Sales Cloud. About the Service Cloud. Module 2 User Setup & Login Process Salesforce.com Editions Introduction to Sandboxes Overview of User Records User Localization Settings User Authentication Single Sign On (SAML) & OAuthorization

4. Module 3 Profiles Permission Sets Roles Groups Manual Record Sharing & Auditing Delegated Administration Set Organization-wide defaults Object-level Security Field-level Security Record-level Security Define Sharing rules Types of sharing rules Module 4 Force.com Platform

5. Module 5 Application Design Objects and Components MVC Architecture Field History Tracking Lookup or Master-Detail Relationship Picklist vs Object Many to Many Relationships Lookup Filters Formulas Record Types

6. Module 6 Sales Cloud Lead Assignment Rules Web-to-Lead Lead Auto-Response Rules Lead Conversion Sales Processes and Opportunity Stages Forecasting and Quotas Assigning and Selecting Price Books Campaigns Campaign Hierarchy Campaign Influence Campaign ROI Account & Opportunity Teams Contact Roles Opportunity Competitors

7. Module 9 User Interface User Interface settings Page layouts Buttons & Links Applications & Tabs List Views Search Layouts Global Search & Sidebar Search Fields Field Usage & Field Types Visual force Force.com sites

8. Module 10 Business logic Validation Rules Formulas Apex Triggers Controllers Workflow & Approval Process Email services Repor Module 11 Advanced filters Conditional highlighting Custom summary formulas

9. Module 12 Solutions Overview Communities & Portals Overview Chatter module 13 Importing & Manipulating Data Data Migration Tools(Data loader, Excel connector, Ant, Import Wizards Module 14 Test Coverage Changesets Eclipse Deployment using package Managed / Unmanaged packages

10. Module 15 Integration using Salesforce Real time / Batch mode API, REST API, Web services and Invoking callouts Integration options 3rd party middlewares Salesforce to Salesforce Module 16 Multi-tenant platform Governor Limits, Bulkification Other Apex best practices Debug monitoring

11. Module 17 Content Permissions Module 18 AppExchange Module 19 Version Control Module 20 Mobile Classic / Touch Mobile Lite Salesforce 1 Mobile configurations

12. Salient features of salesforce :  80% hands on / practical classes.  Real time Scenarios / Project Exposure.  Limited no of students per batch.  Corporate Training Atmosphere  Week end Batches to suit Professional.  Placement Assistance which includes 1. Resume Preparation 2. Individual Counselling 3. Offline Support, which includes email queries and assignments. 4. Association with people who are working for more than 20 Companies who may provide interviews.  Backup Classes.  Provision to come for one more Batch.