1. “Nobody ever listened himself out of a job” -President Calvin Coolidge

2.  Importance of good listening skills  Four ways to listen  Listening spare time  Deadly habits of poor listening  How to listen well

3.  Better relationships  Better jobs  Better understanding  Build rapport  Shows respect and support

4.  Appreciative listening (enjoyment)  Discrimative listening (singling out)  Empathetic Listening (supportive)  Critical Listening (evaluate)

5.  Speak 120-180 words  Listen about 6 times as fast  We remember 20% of what we hear  85% of all we know is learned by listening

6.  Tune out dull topics  Faking attention  Yielding to distraction  Criticized delivery or appearance  Interrupt

7.  Make eye contact  Nod your head  Lean towards the speaker  Don’t interrupt the speaker  Repeat instructions  Ask appropriate questions