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The Emotional Competence Framework
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Personal Competence Social Competence
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Personal Competence Social Competence
Determines how we manage ourselves Determines how we handle relationships
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Personal Competence Social Competence
Self-Awareness Empathy Self-Regulation Social Skills Motivation
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Personal Competence Social Competence
Self-Awareness Self-Regulation Motivation
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Personal Competence Social Competence
Knowing one’s internal states, preferences, resources & intuitions Self-Awareness Managing one’s internal states, impulses & resources Self-Regulation Emotional tendencies that guide or facilitate reaching goals Motivation
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Accurate Self-Assessment
Personal Competence Emotional Awareness Accurate Self-Assessment Self-Confidence Self-Awareness Self-Control Trustworthiness Conscientiousness Adaptability Innovation Self-Regulation Achievement Drive Commitment Initiative Optimism Motivation
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Personal Competence Social Competence
Self-Awareness Empathy Self-Regulation Social Skills Motivation
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Knowing one’s internal states, preferences, resources & intuitions
Personal Competence Social Competence Knowing one’s internal states, preferences, resources & intuitions Self-Awareness
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Accurate Self-Assessment Recognizing one’s emotions & their effects
Personal Competence Emotional Awareness Accurate Self-Assessment Self-Confidence Self-Awareness Recognizing one’s emotions & their effects
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Accurate Self-Assessment Knowing one’s strengths & limits
Personal Competence Emotional Awareness Accurate Self-Assessment Self-Confidence Self-Awareness Knowing one’s strengths & limits
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Personal Competence Self-Awareness Emotional Awareness
Accurate Self-Assessment Self-Confidence Self-Awareness A strong sense of one’s self-worth & capabilities
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Self-Awareness Knowing one’s internal states,
preferences, resources & intuitions Emotional Awareness: Recognizing one’s emotions & their effects Know which emotions you feel & why Realize links between feelings & what you think, do & say Recognize how your feelings affect your performance Have a guiding awareness of your values & goals Accurate Self-Assessment: Knowing one’s inner resources, abilities & limits Aware of your strengths & weaknesses Reflective, learning from experience Open to candid feedback, new perspectives, continuous learning, & self-development Able to show a sense of humor & perspective about themselves Self-Confidence: a strong sense of one’s self-worth & capabilities Present yourself with self assurance; have “presence” Voice views that are unpopular & go out on a limb for what is right Are decisive, able to make sound decisions despite uncertainties & pressure
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Personal Competence Social Competence
Self-Awareness Empathy Self-Regulation Social Skills Motivation
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Managing one’s internal states,
Personal Competence Social Competence Managing one’s internal states, impulses & resources Self-Regulation
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Personal Competence Self-Regulation Keeping disruptive
emotions & impulses in check Self-Control Trustworthiness Conscientiousness Adaptability Innovation Self-Regulation
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Personal Competence Self-Regulation of honesty & integrity Maintaining
standards Self-Control Trustworthiness Conscientiousness Adaptability Innovation Self-Regulation
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Taking responsibility
Personal Competence Taking responsibility for personal performance Self-Control Trustworthiness Conscientiousness Adaptability Innovation Self-Regulation
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Personal Competence Self-Regulation Self-Control Trustworthiness
Conscientiousness Adaptability Innovation Flexibility in handling change Self-Regulation
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Personal Competence Self-Regulation Self-Control Trustworthiness
Conscientiousness Adaptability Innovation Being comfortable with novel ideas, approaches & new information Self-Regulation
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Self- Regulation Managing one’s internal states, impulses & resources
Self-Control: Managing disruptive emotions & impulses effectively Managing impulsive feelings & distressing emotions well Stay composed, positive & unflappable even in trying moments Think clearly & stay focused under pressure Trustworthiness: Displaying honesty & integrity Act ethically & are above reproach Build trust through their reliability & authenticity Admit their own mistakes & confront unethical actions in others Take touch, principled stands even if they are unpopular Conscientiousness: Maintaining integrity & taking responsibility for personal performance Meet commitments & keep promises Hold themselves accountable for meeting their objectives Are organized & careful in their work
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Self- Regulation Managing one’s internal states, impulses & resources
Adaptability: Flexibility in handling change & challenges Smoothly handle multiple demands, shifting priorities & rapid change Adapt their responses & tactics to fit fluid circumstances Are flexible in how they see events Innovation: Being open to novel ideas, approaches & new information See out fresh ideas from a wide variety of sources Entertain original solutions to problems Generate new ideas Take fresh perspectives & risks in their thinking
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Personal Competence Social Competence
Self-Awareness Empathy Self-Regulation Social Skills Motivation
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Emotional tendencies that guide or facilitate reaching goals
Personal Competence Social Competence Emotional tendencies that guide or facilitate reaching goals Motivation
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Striving to improve or meet a standard of excellence
Personal Competence Striving to improve or meet a standard of excellence Achievement Drive Commitment Initiative Optimism Motivation
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Aligning with the goals of the group or organization
Personal Competence Aligning with the goals of the group or organization Achievement Drive Commitment Initiative Optimism Motivation
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Personal Competence Motivation Readiness to act on opportunities
Achievement Drive Commitment Initiative Optimism Motivation
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Persistence in pursuing goals despite obstacles & setbacks
Personal Competence Persistence in pursuing goals despite obstacles & setbacks Achievement Drive Commitment Initiative Optimism Motivation
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Motivation Emotional tendencies that guide or
facilitate reaching goals Achievement Drive: Striving to improve or meet a standard of excellence Results-oriented with a high drive to meet objectives & standards Set challenging goals & take calculated risks Pursue information to reduce uncertainty & find ways to do better Learn how to improve their performance Commitment: Aligning with the goals of a group or organization Readily make sacrifices to meet a larger organizational goal Find a sense of purpose in the larger mission Use the group’s core values in making decisions & clarifying choices Actively seek out opportunities to fulfill the group’s mission
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Motivation Emotional tendencies that guide or
facilitate reaching goals Initiative: Mobilized to seize opportunities Ready to seize opportunities Pursue goals beyond what’s required or expected of them Cut through red tape & bend the rules when necessary to get the job done Mobilize others through unusual, enterprising efforts Optimism: Takes setbacks & obstacles in stride Persist in seeking goals despite obstacles & setbacks Operate from hope of success rather than fear of failure See setbacks as due to manageable circumstance rather than a personal flaw
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Personal Competence Social Competence
Self-Awareness Empathy Self-Regulation Social Skills Motivation
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Personal Competence Social Competence
Empathy Social Skills
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Awareness of others’ feelings,
Personal Competence Social Competence Awareness of others’ feelings, needs, & concerns Empathy Adeptness at inducing desirable responses in others Social Skills
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Collaboration & Cooperation
Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills
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Personal Competence Social Competence
Self-Awareness Empathy Self-Regulation Social Skills Motivation
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Awareness of others’ feelings,
Personal Competence Social Competence Awareness of others’ feelings, needs, & concerns Empathy
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Social Competence Empathy Understanding Others Developing Others
Service Orientation Leveraging Diversity Political Awareness Empathy Sensing others’ feelings & perspectives & taking an active interest in their concerns
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Sensing others’ development needs & bolstering their abilities
Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Sensing others’ development needs & bolstering their abilities
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Anticipating, recognizing & meeting
Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Anticipating, recognizing & meeting customers’ needs
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Cultivating opportunities through different kinds of people
Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Cultivating opportunities through different kinds of people
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Reading a group’s emotional currents &
Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Reading a group’s emotional currents & power relationships
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Empathy Awareness of others’ feelings, needs & concerns
Understanding Others: Sensing others’ feelings & perspectives & taking an active interest in their concerns Attentive to emotional cues & listen well Show sensitivity & understand others’ perspectives Help out based on understanding other people’s needs & feelings Developing Others: Sensing others’ development needs & bolstering their abilities Acknowledge & reward people’s strengths & accomplishments Offer useful feedback & identify people’s needs for further growth Mentor, give timely coaching, & offer assignments that challenge & foster a person’s skills Service Orientation: Anticipating, recognizing & meeting customers’ needs Understand customers’ needs & match them to services or products Seek ways to increase customers’ satisfaction & loyalty Gladly offer appropriate assistance Grasp a customer’s perspective, acting as a trusted advisor
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Empathy Awareness of others’ feelings, needs & concerns
Leveraging Diversity: Cultivating opportunities through diverse people Respect & relate well to people from varied backgrounds Understand diverse world views & are sensitive to group differences See diversity as opportunity, creating an environment where diverse people can thrive Challenge bias & intolerance Political Awareness: Reading the political & social currents in an organization Accurately read key power relationships Detect crucial social networks Understand the forces that shape views & actions of clients, customers or competitors Accurately read organizational & external realities
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Personal Competence Social Competence
Self-Awareness Empathy Self-Regulation Social Skills Motivation
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Personal Competence Social Competence
Adeptness at inducing desirable responses in others Social Skills
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Wielding effective tactics for persuasion Collaboration & Cooperation
Social Competence Wielding effective tactics for persuasion Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills
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Listening openly & sending convincing Collaboration & Cooperation
Social Competence Listening openly & sending convincing messages Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills
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Negotiating & resolving disagreement Collaboration & Cooperation
Social Competence Negotiating & resolving disagreement Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills
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Inspiring & guiding individuals & groups Collaboration & Cooperation
Social Competence Inspiring & guiding individuals & groups Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills
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Initiating or managing change Collaboration & Cooperation
Social Competence Initiating or managing change Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills
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Nurturing instrumental relationships Collaboration & Cooperation
Social Competence Nurturing instrumental relationships Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills
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Working with others toward Collaboration & Cooperation
Social Competence Working with others toward shared goals Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills
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Social Competence Social Skills Creating group synergy in
pursuing collective goals Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills
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Social Skills Adeptness at inducing desirable responses in others
Influence: Wielding effective tactics of persuasion Skilled at winning people over Fine-tune presentations to appeal to the listener Use complex strategies like indirect influence to build consensus & support Orchestrate dramatic events to effectively make a point Communication: Sending clear & convincing messages Effective in give-and-take, registering emotional cues in attuning their message Deal with difficult issues straightforwardly Listen well, seek mutual understanding & welcome sharing of information fully Foster open communication & stay reception to bad news as well as good
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Social Skills Adeptness at inducing desirable responses in others
Conflict Management: Negotiating & resolving disagreements Handle difficult people & tense situations with diplomacy & tact Spot potential conflict, bring disagreements into the open, & help de-escalate Encourage debate & open discussion Orchestrate win-win solutions Leadership: Inspiring & guiding Articulate & arouse enthusiasm for a shared vision & mission Step forward to lead as needed, regardless of position Guide the performance of others while holding them accountable Lead by example Change Catalyst: Initiating, promoting or managing change Recognize the need for change & remove barriers Challenge the status quo to acknowledge the need for change Champion the change & enlist others in its pursuit Model the change expected of others
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Social Coordination Adeptness at inducing desirable
responses in others Building Bonds: Nurturing instrumental relationships Cultivate & maintain extensive informal networks Seek out relationships that are mutually beneficial Build rapport & keep others in the loop Make & maintain personal friendships among work associates Collaboration & Cooperation: Working with others toward shared goals Balance a focus on task with attention to relationships Collaborate, sharing plans, information & resources Promote a friendly, cooperative climate Spot & nurture opportunities for collaboration Team Capabilities: Creating synergy in working toward group goals Model team qualities like respect, helpfulness & cooperation Draw all members into active & enthusiastic participation Build team identify, esprit de corps & commitment Protect the group & its reputation; share credit
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Personal Competence Social Competence
Self-Awareness Empathy Self-Regulation Social Skills Motivation
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