1. FORMAL LETTERS Fully blocked layout (page 52) All lines start on the left margin. No punctuation marks are used except in the content. 1

2. Parts of a business letter Reference Made up of the sender and the typists’ initials. LLM/ST Date 21 January 2010 2

3. Parts of a business letter Inside address Ms Lina Wong Suite 22 Menara Axis Damansara Jaya 56000 Kuala Lumpur 3

4. Parts of a business letter Airmail/ confidential/ urgent CONFIDENTIAL Ms Lina Wong Suite 22 Menara Axis Damansara Jaya 56000 Kuala Lumpur 4

5. Parts of a business letter Salutation Dear Mr Lee Heading Dear Mr Lee ANNUAL CONFERENCE- 22 FEBRUARY 2010 5

6. Parts of a business letter Closing Yours faithfully Yours sincerely 6

7. Open punctuation All commas and full stops are omitted 2 May 2010 (√ ) 2 nd May 2010 (X) Dear Mr Pitt (√ ) Dear Mr. Pitt, (X) 10.20 am (√ ) 10.20 a.m. (X) 7

8. Letter of enquiry (pages 96-97) Tips for better letters 1.Choose simple words 2.Use short sentences 3.Use appropriate tone 4.Be precise 5.Be accurate 6.Check consistency 7.Organise it well 8.Proofread! 8