1. What Does Your Netiquette Say About You? WLN-August 26, 2008

2. Various E-mail Communication Business communication You only have one chance to make that first impression. Impression that you are professional, smart and courteous whether in person or in e-mail.

3. 1. Managing the Inbox First-Organized Sort e-mail to find quickly Respond in a timely fashion Notifications if you will be out of the office >24 hours Read entire threads before responding. File manager-folders

4. 2. What My Kids Taught Me! Thx for the IView! I Wud ♥ to Work 4 U!! ;) http://iwillfollow. com/email.html http://iwillfollow. com/email.html

5. 2. Smilies/Emoticons

6. 3. What I Taught My Kids. ABC’s of Writing Accuracy Complete sentences. Plain English please. Brevity Say what needs to be said. Sentence case; DON’T SHOUT USING ALL CAPITAL LETTERS. Clarity Use spell check and proofread messages. Bold.

7. 4. Level of Formality Trap-Assumption that e-mail allows you to be informal. Letter Only time and relationship building change the tone. Common courtesy Formal in business Thank you, sincerely, best regards… Time-Hi, Greetings!

8. 5. Writing Effective Subject Lines Highlight the main point to summarize the entire e-mail. Use sentence case. No Hijacking Perception of laziness Difficult to reference later

9. 6. Using CC and BCC Carbon copy; CC when others need the same information. Blind carbon copy; BCC sparingly Reply to all rarely

10. 7. E-mail Forwarding Etiquette Forward messages only when necessary. Use caution when forwarding sensitive or confidential information. Don’t react on impulses. Strip all extraneous information.

11. 8. Extinguishing a Flame War Flame wars have no place in professional communication. Choose not to respond to avoid further provoking heated e-mail threads. Leverage in-person communication to resolve the issue.

12. 9. Before Sending Double check the e-mail address Reread Never send a message when you are angry. Type it send to yourself and reread the next day, then decide. Refrain from sending too many high priority e-mails to avoid appearing too aggressive.

13. 10. Items to Avoid in E-mail Don’t include any information you wouldn’t want published on the front page of the newspaper. Don’t e-mail confidential, sensitive, or classified information.

14. When Not to Use E-mail For jokes and chain messages. For arguments or flame wars. For subjects too complicated to easily explain in e-mail, use meetings instead. Avoid e-mail when the topic requires interactive conversation.

15. Final Thoughts Are there any other e-mail annoyances? Questions? When it comes to business, regardless of mode of communication, professionalism and courtesy never go out of style!