1. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Letters of Authorization (LOA) Application Cathy Herb ACACSO November 8, 2012 1

2. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Agenda Application Overview and Policy LOA Application Roles, First-Time Access Creating a Letter of Authorization Searching, Viewing and Editing LOAs Validating Pre-Existing LOAs Finding Additional Support for LOA 2

3. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + The LOA Application Railinc’s Letters of Authorization (LOA) web- based application enables users to: –Submit –Approve –Expire –Cancel –Renew LOAs 3

4. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Why a LOA Application? With Paper LOAs: No automatic notification or implementation Difficult to store and retrieve efficiently With a Web-Based LOA Application: Automatic notifications to involved parties Streamlined implementation of services LOAs electronically preserved and easy to view 4

5. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Policies for LOAs 1. A LOA must be in place for confidential data to be sent to a party without direct authority over the information. 2. Submit a new LOA with an effective term of up to 3 years. 3. Submit a new LOA before an existing LOA expires to ensure uninterrupted data flow. 4. Affirm the validity of LOAs every year or face a cessation of data. 5

6. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Key Elements of a LOA 6

7. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Gaining First-Time Access Users will need a Railinc Single Sign-on (SSO) account. –Register at: www.railinc.com.www.railinc.com Users will need LOA permissions assigned to access the application. 7

8. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + First-Time Login You will now see the End-User License Agreement (EULA). 8

9. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + First-Time Login If you accept the EULA, the Grantee Home Screen appears. 9

10. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Creating a LOA Use the template provided to ensure all needed information is provided. 10

11. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Creating a LOA Then choose either “Create LOA” at top of page or under “Getting Started.” 11

12. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Creating a LOA Grantee contact information is imported automatically. 12

13. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Creating a LOA Choose the appropriate data categories and at least 1 subcategory for each. 13

14. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Creating a LOA Next, input grantor information. 14

15. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Creating a LOA Select “Browse” to add your document. 15

16. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Creating a LOA For Grantor Detail, select spyglass to add MARK. 16

17. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Creating a LOA Lastly, verify the new LOA and submit. 17

18. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Statuses in the LOA Application Pending: A submitted LOA will remain in pending status until approved by Railinc. Approved: Approved for implementation. Rejected: Rejected by Railinc with a reason (usually due to missing or conflicting information). Canceled: LOA canceled by Grantor or Grantee. Revoked: LOA revoked by Grantor or Grantee. 18

19. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Searching for a LOA Click “Search LOA” on the home screen. 19

20. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Searching for a LOA Provide one or more criteria for searching. Note: You can search by status. 20

21. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Searching for a LOA From the search results, click LOA ID to open the LOA. 21

22. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Searching for a LOA 22

23. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Searching for a LOA After viewing the LOA, you can close, revoke or edit the LOA. You may edit the LOA if it is still pending. Once you submit it again, it will go to Railinc for approval. 23

24. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Validating Pre-Existing LOAs Search for all your LOAs that are in Pending status. View the LOA, edit any missing or incorrect information. Ensure your document meets the criteria and matches the information you updated. Submit the LOA for Railinc approval. 24

25. RAILINC I ACACSO 2012 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + For Additional Support Customer Support –csc@railinc.comcsc@railinc.com –1-877-724-5462 Letter of Authorization User’s Guide (under the Reference tab) Letter of Authorization page on www.railinc.comwww.railinc.com –User Guide –Training Demos –Webinar Slides 25