1. Integrating Business Skills into Ecotourism Operations Focusing on Health and Safety Teresa Njeri Kenya Utalii College

2. Global hospitality risks  National political landscape  Changing distribution of diseases  Disease outbreaks e.g. rift valley fever  Changing markets  Terrorist attacks

3.  Reduce injury  Improve work efficiency and productivity  Controls costs  Attracts insurance cover  Ensure compliance  Improved customer relations  Reduces employee liabilities  Increases risk awareness

4. Visitor centered activities  Provision of Accommodation Transport Sporting Food This have associated health risks

5. Common risks  Natural hazards e.g. floods  Infectious diseases e.g. SARS  Food security  Compliance  Employee liabilities  Protecting image and reputation  Occupational health hazards  Property damage

6. Risk management  Risk Management is a consistent and organized method of identifying, analyzing, handling and monitoring the risks  It enables the best use of available resources

7. Risk Management process  Establish the context Nature of your business and risks inherent involved  Identify current risks, importance Involves the stakeholders affected  Analyze the risks Probability and frequency

8.  Evaluate the risks Rank risks by likelihood, management priorities and possible cost  Treat the risks Develop an implementation plan with measures to address risks  Monitor and review Risk Management process

9. Risk assessment matrix LikelihoodExtremeVery highModerateLowNegligible Almost certain Severe HighModerate LikelySevereHighModerateLowModerate HighModerateLowModerateLow UnlikelyModerateLowModerateLow RareLowModerateLow Severe -Extreme risk. Discussed and monitored at high level management High - High risk. Given attention Moderate- Moderate risk. Monitored at medium level management Low – low risk, monitored at low level management

10.  The Hotel and Restaurant Act Grants licenses to hotels and restaurants. They must provide proof of installation of health and safety measures Licenses will be renewed annually upon inspection.  Tourist Industry Licensing Act Licenses tourist enterprises Regulatory environment :Tourist facilities and activities

11. Health and safety strategy  Enables the organization to reduce and control risk  Manages risks in all areas of an establishment Objective Implementation plan Monitoring and evaluation framework

12.  Set the general objective Enhancing the capacity to handle risk effectively through production of a performance management framework.  Specific Recording of health and safety incidents To build a health and safety culture To measure and monitor the performance of health and safety

13. Implementation and monitoring  Set out health and safety activities  Select person responsible for management of health and safety activities  Allocate resources to health and safety activities

14. Visitor safety  Provision of safety information on Safety in hotel and lodges In-country health advice Safety equipment Fire safety Food Hygiene Pool and beach Safety Natural calamities Infectious diseases

16. Things could go wrong www.fto.co.uk www.ministrytourism www.kenyalaw.org