2. FISH! For Leaders As leaders, trying to fix or control others doesn’t work. As leaders, trying to fix or control others doesn’t work. But when people see that you believe in them, they find within themselves the capacity to develop and grow. But when people see that you believe in them, they find within themselves the capacity to develop and grow. Effective leadership starts with caring, supportive relationships. Effective leadership starts with caring, supportive relationships.

3. The Origin of FISH! John Christensen visited the Pike Place Fish Market in Seattle. He was amazed by the energy, commitment and teamwork. The fishmongers created a world famous team by building strong relationships with customers and each other. John made a film, FISH!, to show everyone how to do this.

4. The FISH! Philosophy Be There Play Make Their Day Choose Your Attitude

5. Make Their Day As a leader, one of the best ways to make someone’s day is to show that you value them.

6. Show Film

7. Make Their Day: Conversation Conversation

8. Activity: 50 Ways to Make Their Day

9. Action Plan: How will you put ideas from your Make Their Day list into action?

10. Activity: I Appreciate You Because…

11. Action Plan: How will you recognize the good things your team does for its customers and each other?

12. Bonus Discussion: Helping Others Grow

13. Action Plan: What will you do to help your team members grow and reach their professional potential?