1. PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

2. FISH! For Leaders As leaders, trying to fix or control others doesn’t work. As leaders, trying to fix or control others doesn’t work. But when people see that you believe in them, they find within themselves the capacity to develop and grow. But when people see that you believe in them, they find within themselves the capacity to develop and grow. Effective leadership starts with caring, supportive relationships. Effective leadership starts with caring, supportive relationships. PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

3. The Origin of FISH! John Christensen visited the Pike Place Fish Market in Seattle. He was amazed by the energy, commitment and teamwork. The fishmongers created a world famous team by building strong relationships with customers and each other. John made a film, FISH!, to show everyone how to do this. PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

4. The FISH! Philosophy Be There Play Make Their Day Choose Your Attitude PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

5. Choose Your Attitude As a leader, the attitude you choose has a major impact on people. What impact do you want it to have? PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

6. Show Film PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

7. Choose Your Attitude: Conversation PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

8. Activity: The Power of Awareness PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

9. Action Plan: What will you do to be more aware of your attitude from moment to moment? PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

10. Activity: Same Goal, Different Attitude PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

11. Action Plan: What will you do to choose attitudes that build commitment and cooperation rather than conflict? PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

12. Bonus Discussion: “Forever” Relationships PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

13. Action Plan: How will you handle others’ mistakes so it strengthens your relationships instead of damaging them? PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.