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Communicating for Results Seventh Edition Cheryl Hamilton, Ph.D.

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Presentation on theme: "Communicating for Results Seventh Edition Cheryl Hamilton, Ph.D."— Presentation transcript:

1 Communicating for Results Seventh Edition Cheryl Hamilton, Ph.D.

2 Copyright © 2005 Wadsworth 2 Chapter 12 - Researching, Supporting, and Delivering Your Ideas 12 Opening Quotation

3 Copyright © 2005 Wadsworth 3 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Researching Printed Materials Brochures and pamphlets Books Magazines Newspapers Dictionaries and encyclopedias Quotation books Yearbooks Printed materials include... Microsoft Image

4 Copyright © 2005 Wadsworth 4 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Researching Databases EBSCOHost Communication & Mass Media Complete ProQuest Opposing Viewpoints Resource Center InfoTrac College Edition Microsoft Image Some important commercial databases include...

5 Copyright © 2005 Wadsworth 5 Chapter 12 - Researching, Supporting, and Delivering Your Ideas When Researching Online Not all information on web is authoritative Know where to look or waste time Many valuable resources not available online Microsoft Image Keep in mind...

6 Copyright © 2005 Wadsworth 6 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Before Going Online Prepare rough draft of speech Consult library for info and key words Search one or more commercial databases Microsoft Image

7 Copyright © 2005 Wadsworth 7 Chapter 12 - Researching, Supporting, and Delivering Your Ideas If Search Finds Too Many Hits: Use phrases enclosed in quotation marks Specify additional words using + or AND Exclude words or phrases using - or NOT Microsoft Image

8 Copyright © 2005 Wadsworth 8 Chapter 12 - Researching, Supporting, and Delivering Your Ideas If Search Finds Too Few Hits: Check spelling and keywords Use wildcards Change full names to initials and vice versa Don’t use “s,” “ing,” or “ed” on search words Use fewer search words Connect words with OR Use alternative keywords Microsoft Image

9 Copyright © 2005 Wadsworth 9 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Evaluating Internet Sources Is author qualified? Is information objective? Is information accurate? Is information current? Microsoft Image Ask the following questions...

10 Copyright © 2005 Wadsworth 10 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Finding Quality Web Sites Broad subjects Use the following search engines when searching for... Use a hierarchical index search engine such as Yahoo

11 Copyright © 2005 Wadsworth 11 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Finding Quality Web Sites Broad subjects Use the following search engines when searching for... Specific subjects Use a standard search engine such as AltaVista or HotBot or an alternative search engine such as Google or Ask Jeeves

12 Copyright © 2005 Wadsworth 12 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Finding Quality Web Sites Broad subjects Specific subjects Use the following search engines when searching for... Use a metasearch engine that searches other search engines such as MetaCrawler, Dogpile or IXQuick Multiple sites

13 Copyright © 2005 Wadsworth 13 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Personal Interviews Select & contact interviewee Plan interview using: -- Introduction -- Body (with open-ended questions) --Conclusion Use results with care Microsoft Image

14 Copyright © 2005 Wadsworth 14 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Verbal Supporting Material ClarificationProofInterest The three purposes for using supports include...

15 Copyright © 2005 Wadsworth 15 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Verbal Supporting Materials Explanations Types include... Describe relationships, give definitions, or provide instructions.

16 Copyright © 2005 Wadsworth 16 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Verbal Supporting Materials Explanations Types include... Comparisons Show differences or similarities between the known and the unknown. Can be literal or figurative.

17 Copyright © 2005 Wadsworth 17 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Verbal Supporting Materials ExplanationsComparisons Types include... Illustrations Factual or hypothetical narratives or stories told in vivid detail.

18 Copyright © 2005 Wadsworth 18 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Verbal Supporting Materials ExplanationsComparisonsIllustrations Types include... Examples Two or more brief references to specific items or events.

19 Copyright © 2005 Wadsworth 19 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Verbal Supporting Materials ExplanationsComparisonsIllustrationsExamples Types include... Statistics Numbers used to show relationships between items.

20 Copyright © 2005 Wadsworth 20 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Verbal Supporting Materials ExplanationsComparisonsIllustrationsExamplesStatistics Types include... Ideas of another person (an expert), either paraphrased or quoted directly. Ideas of another person (an expert), either paraphrased or quoted directly. Expert opinion

21 Copyright © 2005 Wadsworth 21 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Statistics Relate to listeners’ frames of reference Eliminate unnecessary statistics Round off to an easy number Demonstrate credibility of statistics Microsoft Image Rules for using statistics include... Microsoft Image

22 Copyright © 2005 Wadsworth 22 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Expert Opinion State name of expert Describe expert’s qualifications Cite where expert reported information Use as paraphrase In her 1994 book, Talking from 9 to 5, Deborah Tannen, university professor and well-known authority on male-female communication, makes the point that... [put in your own words]. In her 1994 book, Talking from 9 to 5, Deborah Tannen, university professor and well-known authority on male-female communication, makes the point that... [put in your own words].

23 Copyright © 2005 Wadsworth 23 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Expert Opinion State name of expert Describe expert’s qualifications Cite where expert reported information Use as paraphrase Use as direct quote In response to a question about whether men or women tend to be the most in- direct in their communication at work, Deborah Tannen, a well-known authority on male-female communication and author of the popular book, Talking from 9 to 5, answered, “[insert quote].” In response to a question about whether men or women tend to be the most in- direct in their communication at work, Deborah Tannen, a well-known authority on male-female communication and author of the popular book, Talking from 9 to 5, answered, “[insert quote].”

24 Copyright © 2005 Wadsworth 24 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Awareness Check Supporting Materials... Check answers at back of book

25 Copyright © 2005 Wadsworth 25 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Appear relaxed Appear enthusiastic Appear natural Look directly at listeners Smile Use gestures Microsoft Image Nonverbal suggestions include... Improving Delivery

26 Copyright © 2005 Wadsworth 26 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Improving Delivery Volume Volume – Pitch Pitch – Emphasis Emphasis – Rate Rate – Microsoft Image To improve your vocal variety, vary your... loudness & softness of voice highness & lowness of tones stressing a word with voice fastness or slowness of speech

27 Copyright © 2005 Wadsworth 27 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Vocal Emphasis Why did you fire him? Microsoft Image Stress only the words in red...

28 Copyright © 2005 Wadsworth 28 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Use less formal language Limit jargon Use vivid language Use specific language Use simple language Improving Delivery Suggestions for using language include... Microsoft Image

29 Copyright © 2005 Wadsworth 29 Chapter 12 - Researching, Supporting, and Delivering Your Ideas For a Confident Delivery Nervousness is normal If all else fails, fake confidence! Never apologize Don’t call attention to errors Remember... Nervousness is normal

30 Copyright © 2005 Wadsworth 30 Chapter 12 - Researching, Supporting, and Delivering Your Ideas Sample Informative Speech “They Made the Blind to See” by Vanessa Harikul

31 The End

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