1. Top IT Issues in Higher Education Results from the 2008 EDUCAUSE Current Issues Survey

2. Findings in This Presentation  2008 Survey Results and Comparison with 2007  Top-Five Trends 2003–2008  2008 Survey Results—Demographic Detail

3. Survey Measures Which issues:  are most important to resolve for institutions’ strategic success?  have potential to become much more significant in the coming year?  do senior IT leaders spend the most time on?  require the most human and/or financial resources?

4. Survey Choices*  Administrative/ERP/information systems  Advanced networking  Assessment/benchmarking  Change management  Collaboration/partnerships/building relationships  Commercial/external online services  Communications/public relations for IT (new item in 2008)  Compliance and policy development  Course/learning management systems  Data administration  Digital library/digital content  Digital records management  Disaster recovery/business continuity  E-learning/distributed teaching and learning (incorporated “e-portfolio development and management” in 2008)  Electronic classrooms/technology buildings/commons facilities  Emerging technologies  Faculty development, support, and training  Funding IT  Governance, organizational management, and leadership  Identity/access management  Infrastructure  Intellectual property and copyright management  Outsourcing/insourcing/cosourcing  Portals  Research support  Security  Staffing/HR management/training  Strategic planning  Student computing  Support services/service delivery models (incorporated “end-to-end service assurance” in 2008)  Web systems and services  Other *For an expanded list of the 2008 survey choices, showing all sub-items that the Current Issues Committee defined as constituting each issue, see.

5. 2008 Survey Results and Comparison with 2007 Survey response rate: 32 percent (598) of 1,845 institutions

6. Critical for Institutions’ Strategic Success 1.Security 2.Administrative/ERP/information systems 3.Funding IT 4.Infrastructure 5.Identity/access management 6.Disaster recovery/business continuity 7.Governance, organization, and leadership 8.Change management 9.E-learning/distributed teaching and learning 10. Staffing/HR management/training

7. Potential to Become More Significant 1.Identity/access management 2.Security 3.Funding IT 4.Disaster recovery/business continuity 5.Administrative/ERP/information systems 6.Infrastructure 7.Compliance and policy development 8.Assessment/benchmarking 9.Governance, organization, and leadership for IT 10.Change management

8. What Senior IT Leaders Spend Most Time On 1.Funding IT 2.Governance, organization, and leadership for IT 3.Administrative/ERP /information systems 4.Strategic planning 5.Change management 6.Infrastructure 7.Staffing/HR management/training 8.Security 9.Collaboration/partnerships/building relationships 10.Communications/public relations for IT

9. Expenditure of Most Human and/or Financial Resources 1.Administrative/ERP/information systems 2.Infrastructure 3.Security 4.Electronic classrooms/technology buildings 5.Course/learning management systems 6.Web systems and services 7.Support services/service delivery models 8.E-learning/distributed teaching and learning 9.Staffing/HR management/training 10.Data administration

10. Critical for Institutions’ Strategic Success 1.Funding IT 2.Security 3.Administrative/ERP/information systems 4.Identity/access management 5.Disaster recovery/business continuity 6.Faculty development, support, and training 7.Infrastructure 8.Strategic planning 9.Course/learning management systems 10.Governance, organization, and leadership 20072008 1.Security 2.Administrative/ERP/ information systems 3.Funding IT 4.Infrastructure 5.Identity/access management 6.Disaster recovery/business continuity 7.Governance, organization, and leadership 8.Change management 9.E-learning/distributed teaching and learning 10.Staffing/HR management/training

11. Potential to Become More Significant 1.Security 2.Identity/access management 3.Funding IT 4.Disaster recovery/business continuity 5.Administrative/ERP/ information systems Portals 6.Faculty development, support, and training 7.Course/learning management systems 8.Infrastructure 9.Portals 10.Web systems and services 1.Identity/access management 2.Security 3.Funding IT 4.Disaster recovery/business continuity 5.Administrative/ERP/informatio n systems 6.Infrastructure 7.Compliance and policy development 8.Assessment/benchmarking 9.Governance, organization, and leadership 10.Change management 2007 2008

12. Most Time-Consuming for Senior IT Leaders 1.Funding IT 2.Administrative/ERP/information systems 3.Strategic planning 4.Governance, organization, and leadership 5.Security 6.Staffing/HR management/ training 7.Infrastructure 8.Disaster recovery/business continuity 9.Identity/access management 10.Electronic classrooms/technology buildings/commons facilities; Support services/service delivery models (tie) 1.Funding IT 2.Governance, organization, and leadership 3.Administrative/ERP/information systems 4.Strategic planning 5.Change management; Infrastructure (tie) 6.Staffing/HR management/training 7.Security 8.Collaboration/partnerships/ building relationships 9.Communications/public relations for IT 10.Compliance and policy development 20072008

13. Expenditure of Most Human and/or Financial Resources 1.Administrative/ERP/information systems 2.Infrastructure 3.Electronic classrooms/technology buildings models 4.Security 5.Course/learning management systems 6.Support services/service delivery models 7.Staffing/HR management/ training 8.Web systems and services 9.Student computing 10.E-learning/distributed teaching and learning 1.Administrative/ERP/information Systems 2.Infrastructure 3.Security 4.Electronic classrooms/technology buildings/commons facilities 5.Course/learning management systems 6.Web systems and services 7.Support services/service delivery models 8.E-learning/distributed teaching and learning 9.Staffing/HR management/training 10.Data administration 2007 2008

14. Top-Five Trends 2003–2008

15. Survey Measures Recap Which issues:  are most important to resolve for institutions’ strategic success?  have potential to become more significant in the coming year?  do senior IT leaders spend the most time on?  require the most human and/or financial resources? In the following charts, an issue's placement on the vertical line indicates its relative importance to IT leaders.

16. Q1 Year Critical to Resolve for Institution’s Strategic Success Relative Importance of Issue 2006 2005 Funding IT Security& Identity Mgmt Admin/ERP Systems Strategic Planning Infrastructure Mgmt 2003 Funding IT Admin/ERP Systems Infrastructure Mgmt Faculty Dev, Support & Training Security & Identity Mgmt 2004 Funding IT Admin/ERP Systems Security & Identity Mgmt Strategic Planning Faculty Dev, Support & Training Funding IT Security& Identity Mgmt Admin/ERP Systems Faculty Dev, Support & Training Disaster Recovery 2007 Funding IT Security Admin/ERP Systems Disaster Recovery Identity/Access Mgmt 2008 Admin/ERP Systems Funding IT Security Infrastructure Identity/Access Mgmt

17. Q2 Year Potential to Become Much More Significant in the Coming Year Relative Importance of Issue 2005 Strategic Planning Enterprise-level Portals Admin/ERP Systems Funding IT Security & Identity Mgmt 2004 Enterprise-level Portals Strategic Planning Admin/ERP Systems Security & Identity Mgmt Funding IT 2003 Faculty Dev, Support & Training Enterprise-level Portals Admin/ERP Systems Security & Identity Mgmt Funding IT 2006 Security & Identity Mgmt Funding IT Disaster Recovery Admin/ERP Systems Enterprise-level Portals 2007 Funding IT Security Admin/ERP Systems Disaster Recovery Identity/Access Mgmt 2008 Funding IT Security Admin/ERP Systems Disaster Recovery Identity/Access Mgmt

18. Q3 CIO Spending Most Time Addressing Relative Importance of Issue Year 2005 Governance, Organization & Leadership Infrastructure Mgmt Admin/ERP Systems Strategic Planning Funding IT Governance, Organization & Leadership 2004 Infrastructure Mgmt Admin/ERP Systems Strategic Planning Funding IT 2003 Infrastructure Mgmt Security & Identity Mgmt Admin/ERP Systems Strategic Planning Funding IT 2006 Funding IT Admin/ERP Systems Strategic Planning Governance, Organization & Leadership Security & Identity Mgmt 2007 Funding IT Security Admin/ERP Systems Governance, Organization & Leadership Strategic Planning 2008 Governance, Organization & Leadership Infrastructure Mgmt Admin/ERP Systems Strategic Planning Funding IT Change Mgmt

19. Q4 Course / Learning Mgmt Relative Importance of Issue Spending Most Human and/or Financial Resources Admin/ERP Systems Electronic Classrooms Year 2003 E-learning Environments Support Services Web Systems & Services Infrastructure Mgmt Admin/ERP Systems 2004 E-learning Environments Support Services Security & Identity Mgmt Infrastructure Mgmt Admin/ERP Systems 2005 Support Services Student Computing E-learning Environments Security & Identity Mgmt Admin/ERP Systems Infrastructure Mgmt 2006 E-learning Environments Security & Identity Mgmt Support Services Infrastructure Mgmt Admin/ERP Systems Course / Learning Mgmt 2007 Security Admin/ERP Systems Electronic Classrooms Infrastructure Mgmt 2008 Security Infrastructure Mgmt

20. 2008 Survey Results Demographic Detail

21. Demographic Groups Included  Governance –Public –Private  Carnegie classification –Doctoral/research: doctoral/research universities intensive + doctoral/research universities extensive –Master’s: master’s colleges and universities + master’s colleges and universities II –Baccalaureate: baccalaureate colleges–liberal arts + baccalaureate colleges–general + baccalaureate/associate’s colleges –Associate’s colleges: community and other two-year colleges –International: non-U.S. institutions  Enrollment size –Small (fewer than 2,000) –Medium (2,000 to 7,999) –Medium-large (8,000 to 17,999) –Large (18,000+)

22. Issues Critical for Institutions’ Strategic Success

23. Critical for Institutions’ Strategic Success—Small Institutions 1.Infrastructure 2.Administrative/ERP/information systems 3.Funding IT 4.Security 5.Disaster recovery/business continuity 6.Identity/access management 7.Course/learning management systems 8.Faculty development, support, and training 9.Strategic planning 10.Change management

24. Critical for Institutions’ Strategic Success—Medium Institutions 1.Security 2.Funding IT 3.Infrastructure 4.Administrative/ERP/information systems 5.Identity/access management 6.Disaster recovery/business continuity 7.Staffing/HR management/training 8.Change management 9.Governance, organization, and leadership for IT 10.E-learning/distributed teaching and learning

25. Critical for Institutions’ Strategic Success—Medium-Large Institutions 1.Identity/access management 2.Administrative/ERP/information systems 3.Security 4.Infrastructure 5.Funding IT 6.Governance, organization, and leadership for IT 7.Change management 8.E-learning/distributed teaching and learning 9.Emerging technologies 10.Strategic planning

26. Critical for Institutions’ Strategic Success—Large Institutions 1.Administrative/ERP/information systems 2.Funding IT 3.Identity/access management 4.Research support 5.Security 6.Infrastructure 7.Disaster recovery/business continuity; Governance, organization, and leadership for IT (tie) 8.Data administration 9.Collaboration/partnerships/building relationships 10.E-learning/distributed teaching and learning; Staffing/HR management/training (tie)

27. Critical for Institutions’ Strategic Success—Private Institutions 1.Security 2.Administrative/ERP/information systems; Funding IT (tie) 3.Infrastructure 4.Identity/access management 5.Disaster recovery/business continuity 6.Change management 7.Governance, organization, and leadership for IT 8.E-learning/distributed teaching and learning; Faculty development, support, and training; Web systems and services (tie) 9.Staffing/HR management/training; Strategic planning (tie) 10.Compliance and policy development

28. Critical for Institutions’ Strategic Success—Public Institutions 1.Security 2.Infrastructure 3.Administrative/ERP/information systems 4.Funding IT 5.Identity/access management 6.Governance, organization, and leadership for IT 7.Disaster recovery/business continuity 8.Change management; E-learning/distributed teaching and learning (tie) 9.Staffing/HR management/training 10.Strategic planning

29. Critical for Institutions’ Strategic Success—Associate’s Institutions 1.Infrastructure 2.Security 3.Administrative/ERP/information systems 4.Funding IT 5.Identity/access management 6.Course/learning management systems 7.Staffing/HR management/training 8.Change management; Disaster recovery/ business continuity (tie) 9.Compliance and policy development; E- learning/distributed teaching and learning; Portals (tie) 10.Assessment/benchmarking; Emerging technologies; Governance, organization, and leadership for IT; Strategic planning; Web systems and services (tie)

30. Critical for Institutions’ Strategic Success—Baccalaureate Institutions 1.Security 2.Infrastructure 3.Funding IT 4.Administrative/ERP/information systems 5.Disaster recovery/business continuity 6.Identity/access management 7.Faculty development, support, and training; Staffing/ HR management/training (tie) 8.Change management; Course/learning management systems (tie) 9.Compliance and policy development 10.Governance, organization, and leadership for IT; Strategic planning (tie)

31. Critical for Institutions’ Strategic Success—Master’s Institutions 1.Funding IT 2.Security 3.Administrative/ERP/information systems 4.Infrastructure 5.Identity/access management 6.E-learning/distributed teaching and learning 7.Disaster recovery/business continuity 8.Governance, organization, and leadership for IT 9.Change management 10.Strategic planning; Web systems and services (tie)

32. Critical for Institutions’ Strategic Success—Doctoral/Research Institutions 1.Security 2.Administrative/ERP/information systems 3.Funding IT 4.Identity/access management 5.Infrastructure 6.Research support 7.Governance, organization, and leadership for IT 8.Disaster recovery/business continuity 9.Collaboration/partnerships/building relationships 10.Compliance and policy development; Data administration (tie)

33. Critical for Institutions’ Strategic Success—Other Carnegie Institutions 1.Administrative/ERP/information systems 2.Security 3.Funding IT 4.Infrastructure 5.Identity/access management 6.Disaster recovery/business continuity 7.Governance, organization, and leadership for IT; Staffing/ HR management/training (tie) 8.Change management 9.Strategic planning 10.Compliance and policy development; Data administration; E-learning/distributed teaching and learning (tie)

34. Critical for Institutions’ Strategic Success—International Institutions 1.Identity/access management 2.Administrative/ERP/information systems; Governance, organization, and leadership for IT (tie) 3.Funding IT 4.Infrastructure 5.Change management 6.E-learning/distributed teaching and learning 7.Data administration; Disaster recovery/business continuity; Portals; Research support; Strategic planning (tie) 8.Security 9.Assessment/benchmarking 10.Collaboration/partnerships/building relationships; Course/learning management systems; Staffing/ HR management/training; Support services/service delivery models; Web systems and services (tie)

35. Critical for Institutions’ Strategic Success—U.S. Institutions 1.Security 2.Administrative/ERP/information systems 3.Funding IT 4.Infrastructure 5.Identity/access management 6.Disaster recovery/business continuity 7.Governance, organization, and leadership for IT 8.Change management 9.Staffing/HR management/training 10.E-learning/distributed teaching and learning

36. Issues with Potential to Become More Significant

37. Potential to Become More Significant—Small Institutions 1.Security 2.Funding IT 3.Identity/access management 4.Compliance and policy development; Disaster recovery/ business continuity (tie) 5.Administrative/ERP/information systems 6.Infrastructure 7.Web systems and services 8.E-learning/distributed teaching and learning; Portals (tie) 9.Assessment/benchmarking; Strategic planning (tie) 10.Change management

38. Potential to Become More Significant—Medium Institutions 1.Security 2.Identity/access management 3.Funding IT 4.Disaster recovery/business continuity 5.Infrastructure 6.Assessment/benchmarking 7.Administrative/ERP/information systems; Staffing/ HR management/training (tie) 8.Change management; Compliance and policy development (tie) 9.Web systems and services 10.E-learning/distributed teaching and learning; Emerging technologies (tie)

39. Potential to Become More Significant—Medium-Large Institutions 1.Identity/access management 2.Security 3.Disaster recovery/business continuity; Funding IT (tie) 4.Data administration 5.Compliance and policy development 6.Governance, organization, and leadership for IT; Research support (tie) 7.Emerging technologies 8.Administrative/ERP/information systems; Infrastructure (tie) 9.Course/learning management systems; Web systems and services (tie) 10.Assessment/benchmarking; Digital records management (tie)

40. Potential to Become More Significant—Large Institutions 1.Identity/access management 2.Administrative/ERP/information systems 3.Assessment/benchmarking; Research support (tie) 4.Governance, organization, and leadership for IT 5.Data administration; Funding IT (tie) 6.Disaster recovery/business continuity; Security (tie) 7.Infrastructure; Staffing/HR management/training (tie) 8.Change management 9.Digital records management; Outsourcing/insourcing/cosourcing; Support services/service delivery models (tie) 10.Compliance and policy development

41. Potential to Become More Significant—Private Institutions 1.Security 2.Funding IT 3.Identity/access management 4.Disaster recovery/business continuity 5.Compliance and policy development 6.Infrastructure 7.Assessment/benchmarking 8.Web systems and services 9.Administrative/ERP/information systems 10.Change management; E-learning/distributed teaching and learning; Strategic planning (tie)

42. Potential to Become More Significant—Public Institutions 1.Identity/access management 2.Security 3.Funding IT 4.Disaster recovery/business continuity 5.Administrative/ERP/information systems 6.Infrastructure 7.Governance, organization, and leadership for IT 8.Compliance and policy development 9.Assessment/benchmarking; Change management (tie) 10.Staffing/HR management/training

43. Potential to Become More Significant—Associate’s Institutions 1.Security 2.Funding IT; Identity/access management (tie) 3.Administrative/ERP/information systems 4.Compliance and policy development 5.Infrastructure 6.Portals; Staffing/HR management/training; Web systems and services (tie) 7.Disaster recovery/business continuity; E-learning/distributed teaching and learning; Emerging technologies (tie) 8.Change management; Course/learning management systems (tie) 9.Electronic classrooms/technology buildings 10.Assessment/benchmarking

44. Potential to Become More Significant—Baccalaureate Institutions 1.Security 2.Disaster recovery/business continuity 3.Funding IT 4.Identity/access management 5.Compliance and policy development 6.Administrative/ERP/information systems; Infrastructure (tie) 7.Assessment/benchmarking 8.Web systems and services 9.Change management; E-learning/distributed teaching and learning (tie) 10.Staffing/HR management/training; Strategic planning (tie)

45. Potential to Become More Significant—Master’s Institutions 1.Identity/access management 2.Security 3.Funding IT 4.Disaster recovery/business continuity 5.Assessment/benchmarking; Compliance and policy development (tie) 6.Infrastructure 7.Change management 8.Strategic planning 9.Administrative/ERP/information systems; Governance, organization, and leadership for IT (tie) 10.E-learning/distributed teaching and learning; Support services/service delivery models (tie)

46. Potential to Become More Significant— Doctoral/Research Institutions 1.Identity/access management 2.Research support 3.Security 4.Funding IT; Infrastructure (tie) 5.Administrative/ERP/information systems 6.Assessment/benchmarking 7.Disaster recovery/business continuity 8.Governance, organization, and leadership for IT 9.Data administration 10.Compliance and policy development

47. Potential to Become More Significant—Other Carnegie Institutions 1.Funding IT; Identity/access management (tie) 2.Disaster recovery/business continuity; Security (tie) 3.Change management 4.Governance, organization, and leadership for IT 5.Administrative/ERP/information systems 6.E-learning/distributed teaching and learning 7.Web systems and services 8.Infrastructure; Research support (tie) 9.Compliance and policy development; Outsourcing/insourcing/cosourcing (tie) 10.Data administration; Emerging technologies; Staffing/ HR management/training (tie)

48. Potential to Become More Significant—International Institutions 1.Staffing/HR management/training 2.Identity/access management 3.Disaster recovery/business continuity 4.Digital records management; Governance, organization, and leadership for IT; Web systems and services (tie) 5.Research support 6.Funding IT 7.Emerging technologies; Security; Support services/ service delivery models (tie) 8.Administrative/ERP/information systems; Change management; Course/learning management systems (tie) 9.Assessment/benchmarking 10.Data administration; E-learning/distributed teaching and learning; Infrastructure (tie)

49. Potential to Become More Significant—U.S. Institutions 1.Security 2.Identity/access management 3.Funding IT 4.Disaster recovery/business continuity 5.Administrative/ERP/information systems 6.Infrastructure 7.Compliance and policy development 8.Assessment/benchmarking 9.Change management 10.Governance, organization, and leadership for IT

50. What Senior IT Leaders Spend Most Time On

51. What Senior IT Leaders Spend Most Time On—Small Institutions 1.Funding IT 2.Administrative/ERP/information systems 3.Governance, organization, and leadership for IT 4.Staffing/HR management/training 5.Strategic planning 6.Change management 7.Infrastructure 8.Security 9.Communications/public relations for IT 10.Collaboration/partnerships/building relationships

52. What Senior IT Leaders Spend Most Time On—Medium Institutions 1.Funding IT 2.Administrative/ERP/information systems 3.Change management 4.Governance, organization, and leadership for IT; Staffing/HR management/training (tie) 5.Infrastructure 6.Strategic planning 7.Security 8.Collaboration/partnerships/building relationships 9.Disaster recovery/business continuity 10.Compliance and policy development

53. What Senior IT Leaders Spend Most Time On—Medium-Large Institutions 1.Governance, organization, and leadership for IT 2.Funding IT 3.Collaboration/partnerships/building relationships 4.Infrastructure 5.Administrative/ERP/information systems 6.Change management 7.Security; Strategic planning (tie) 8.Compliance and policy development 9.Staffing/HR management/training 10.Communications/public relations for IT

54. What Senior IT Leaders Spend Most Time On—Large Institutions 1.Funding IT; Governance, organization, and leadership for IT (tie) 2.Administrative/ERP/information systems 3.Strategic planning 4.Collaboration/partnerships/building relationships; Security (tie) 5.Infrastructure 6.Communications/public relations for IT 7.Change management 8.Staffing/HR management/training 9.Compliance and policy development; Research support (tie) 10.Identity/access management

55. What Senior IT Leaders Spend Most Time On—Private Institutions 1.Funding IT 2.Administrative/ERP/information systems 3.Change management 4.Governance, organization, and leadership for IT 5.Strategic planning 6.Infrastructure 7.Staffing/HR management/training 8.Security 9.Communications/public relations for IT 10.Disaster recovery/business continuity

56. What Senior IT Leaders Spend Most Time On—Public Institutions 1.Funding IT 2.Governance, organization, and leadership for IT 3.Administrative/ERP/information systems 4.Infrastructure 5.Security 6.Staffing/HR management/training; Strategic planning (tie) 7.Change management 8.Collaboration/partnerships/building relationships 9.Communications/public relations for IT; Compliance and policy development (tie) 10.Identity/access management

57. What Senior IT Leaders Spend Most Time On—Associate’s Institutions 1.Funding IT 2.Staffing/HR management/training 3.Administrative/ERP/information systems 4.Governance, organization, and leadership for IT 5.Change management 6.Security; Strategic planning (tie) 7.Infrastructure 8.Collaboration/partnerships/building relationships 9.Compliance and policy development; Emerging technologies (tie) 10.Communications/public relations for IT

58. What Senior IT Leaders Spend Most Time On—Baccalaureate Institutions 1.Funding IT 2.Administrative/ERP/information systems 3.Change management 4.Infrastructure; Staffing/HR management/training (tie) 5.Strategic planning 6.Security 7.Governance, organization, and leadership for IT 8.Collaboration/partnerships/building relationships 9.Communications/public relations for IT; Disaster recovery/business continuity (tie) 10.Compliance and policy development

59. What Senior IT Leaders Spend Most Time On—Master’s Institutions 1.Change management 2.Administrative/ERP/information systems 3.Funding IT 4.Governance, organization, and leadership for IT 5.Security 6.Infrastructure 7.Strategic planning 8.Collaboration/partnerships/building relationships; Communications/public relations for IT; Staffing/ HR management/training (tie) 9.Compliance and policy development 10.Disaster recovery/business continuity

60. What Senior IT Leaders Spend Most Time On—Doctoral/Research Institutions 1.Funding IT 2.Governance, organization, and leadership for IT 3.Administrative/ERP/information systems 4.Security 5.Strategic planning 6.Infrastructure 7.Collaboration/partnerships/building relationships 8.Communications/public relations for IT 9.Compliance and policy development 10.Research support; Staffing/HR management/training (tie)

61. What Senior IT Leaders Spend Most Time On—Other Carnegie Institutions 1.Administrative/ERP/information systems 2.Governance, organization, and leadership for IT 3.Funding IT 4.Staffing/HR management/training 5.Strategic planning 6.Change management 7.Collaboration/partnerships/building relationships 8.Compliance and policy development; Infrastructure (tie) 9.Security 10.Communications/public relations for IT; E- learning/distributed teaching and learning; Identity/access management (tie)

62. What Senior IT Leaders Spend Most Time On—International Institutions 1.Funding IT 2.Governance, organization, and leadership for IT 3.Infrastructure; Strategic planning (tie) 4.Administrative/ERP/information systems 5.Staffing/HR management/training 6.Support services/service delivery models 7.Collaboration/partnerships/building relationships 8.Change management 9.Identity/access management 10.Assessment/benchmarking; Compliance and policy development (tie)

63. What Senior IT Leaders Spend Most Time On—U.S. Institutions 1.Funding IT 2.Administrative/ERP/information systems 3.Governance, organization, and leadership for IT 4.Change management 5.Security 6.Strategic planning 7.Infrastructure 8.Staffing/HR management/training 9.Collaboration/partnerships/building relationships 10.Communications/public relations for IT

64. Issues Requiring Expenditure of Most Human and/or Financial Resources

65. Expenditure of Most Human and/or Financial Resources—Small Institutions 1.Administrative/ERP/information systems 2.Infrastructure 3.Electronic classrooms/technology buildings 4.Security 5.Student computing; Web systems and services (tie) 6.Course/learning management systems; Portals (tie) 7.Staffing/HR management/training 8.Funding IT 9.Faculty development, support, and training 10.Support services/service delivery models

66. Expenditure of Most Human and/or Financial Resources—Medium Institutions 1.Administrative/ERP/information systems 2.Infrastructure 3.Electronic classrooms/technology buildings; Security (tie) 4.Web systems and services 5.Support services/service delivery models 6.Course/learning management systems 7.Staffing/HR management/training 8.E-learning/distributed teaching and learning 9.Funding IT 10.Identity/access management; Student computing; Data administration (tie)

67. Expenditure of Most Human and/or Financial Resources —Medium-Large Institutions 1.Administrative/ERP/information systems 2.Infrastructure 3.Course/learning management systems 4.Security 5.Web systems and services 6.E-learning/distributed teaching and learning 7.Support services/service delivery models 8.Data administration 9.Electronic classrooms/technology buildings 10.Identity/access management

68. Expenditure of Most Human and/or Financial Resources—Large Institutions 1.Administrative/ERP information systems 2.Infrastructure 3.Security 4.Course/learning management systems 5.Electronic classrooms/technology buildings 6.Advanced networking 7.Identity/access management; Research support; Support services/service delivery models (tie) 8.Data administration 9.E-learning/distributed teaching and learning 10.Compliance and policy development

69. Expenditure of Most Human and/or Financial Resources—Private Institutions 1.Administrative/ERP/information systems 2.Infrastructure 3.Web systems and services 4.Electronic classrooms/technology buildings 5.Security 6.Course/learning management systems 7.Support services/service delivery models 8.Data administration 9.Staffing/HR management/training 10.E-learning/distributed teaching and learning

70. Expenditure of Most Human and/or Financial Resources—Public Institutions 1.Administrative/ERP/information systems 2.Infrastructure 3.Security 4.Course/learning management systems 5.Electronic classrooms/technology buildings 6.Support services/service delivery models 7.E-learning/distributed teaching and learning 8.Web systems and services 9.Staffing/HR management/training 10.Identity/access management

71. Expenditure of Most Human and/or Financial Resources—Associate’s Institutions 1.Administrative/ERP/information systems 2.Infrastructure 3.Course/learning management systems 4.Electronic classrooms/technology buildings 5.Security 6.Staffing/HR management/training 7.Support services/service delivery models 8.E-learning/distributed teaching and learning 9.Portals 10.Faculty development, support, and training

72. Expenditure of Most Human and/or Financial Resources —Baccalaureate Institutions 1.Administrative/ERP/information systems 2.Infrastructure 3.Web systems and services 4.Electronic classrooms/technology buildings 5.Course/learning management systems 6.Security 7.Student computing 8.Staffing/HR management/training; Support services/service delivery models (tie) 9.Portals 10.Data administration; Funding IT (tie)

73. Expenditure of Most Human and/or Financial Resources—Master’s Institutions 1.Administrative/ERP/information systems 2.Infrastructure 3.Security 4.Electronic classrooms/technology buildings 5.Web systems and services 6.Course/learning management systems 7.Support services/service delivery models 8.Identity/access management Student computing (tie) 9.Funding IT 10.Portals

74. Expenditure of Most Human and/or Financial Resources—Doctoral/Research Institutions 1.Administrative/ERP/information systems 2.Infrastructure 3.Security 4.Course/learning management systems 5.Data administration; Identity/access management (tie) 6.Advanced networking; Electronic classrooms/technology buildings (tie) 7.E-learning/distributed teaching and learning 8.Compliance and policy development; Support services/service delivery models (tie) 9.Research support 10.Disaster recovery/business continuity; Web systems and services (tie)

75. Expenditure of Most Human and/or Financial Resources—Other Carnegie Institutions 1.Administrative/ERP/information systems 2.Infrastructure 3.Security 4.Electronic classrooms/technology buildings; Staffing/ HR management/training (tie) 5.E-learning/distributed teaching and learning 6.Web systems and services 7.Data administration; Support services/service delivery models (tie) 8.Identity/access management; Student computing (tie) 9.Advanced networking 10.Portals

76. Expenditure of Most Human and/or Financial Resources —International Institutions 1.Infrastructure 2.Administrative/ERP/information systems 3.Support services/service delivery models 4.E-learning/distributed teaching and learning 5.Web systems and services 6.Electronic classrooms/technology buildings 7.Staffing/HR management/training 8.Advanced networking; Identity/access management (tie) 9.Security 10.Course/learning management systems; Disaster recovery/business continuity; Research support; Student computing (tie)

77. Expenditure of Most Human and/or Financial Resources —U.S. Institutions 1.Administrative/ERP/information systems 2.Infrastructure 3.Security 4.Course/learning management systems; Electronic classrooms/technology buildings (tie) 5.Web systems and services 6.Support services/service delivery models 7.Staffing/HR management/training 8.Data administration 9.E-learning/distributed teaching and learning 10.Identity/access management

78. Helpful Resources

79. Helpful Resources at EDUCAUSE  2008 Current Issues Survey—full results and analysis –connect.educause.edu/apps/eq/index.asp  Current Issues Resources—links to helpful online resources for this year’s top issues –www.educause.edu/2008IssuesResources  Core Data Service—comparison data on campus IT environments and practices –www.educause.edu/coredata  EDUCAUSE Connect—multimedia collection of online resources on all of higher education IT –educause.connect.edu

80. Helpful Resources at EDUCAUSE  EDUCAUSE Center for Applied Research (ECAR)—high-quality research on top higher education IT issues –www.educause.edu/ecar  EDUCAUSE Learning Initiative (ELI)—teaching and learning programs and resources –www.educause.edu/eli  Net@EDU—advanced networking and policy resources –www.educause.edu/net@edu  Security Task Force—news, effective practices, discussion groups, meetings, and more –www.educause.edu/security