1. Introduction to Management
Welcome to AB140
Introduction to Management
Unit 7 Seminar – Effective Teams

2. Agenda Unit 6 Review Introduction to Unit 7
Unit Assignment Clarification
Contribution of Teams to an Organization/ Q & A
Types of Teams / Q & A
Team Development / Q & A
Why Teams Fail / Q & A
Recap
Conclusion of Seminar

3. UNIT 6 RECAP Control Types of control systems
Steps in the control process
Six Sigma

4. Unit 6 Questions

5. Assignment Questions and Answers
     There are four graded assignments in Unit 7:
Discussion Assignment (TWO questions)-40 points
Dropbox Assignment-35 points
Quiz -10 points
Seminar-15 points
Reading:
Chapter 11

6. Unit 7 Discussion 1
Consider a position that you hold now (paid or unpaid) or one that you've held in the past. Review textbook information in the Bateman and Snell text about the traditional and new team environments. Which environment best describes your job or task environment? If you have no previous experience, feel free to use your previous six weeks in this course as a reference. Describe your position based on the dimensions in the table for the environment that applies to you.
Post by Saturday! Must be at least 100 words.

7. The New Team Environment

8. Unit 7 Discussion 2
Read the article: Candor, Criticism, Teamwork: Harvard Business Review: Kaplan Library. After reading the article, answer the following questions.
Do you feel this is an effective way to improve team work? Why or why not?
If you have experience with this manner of improving team work, please share it with the class.
Post by Saturday! Must be at least 100 words.

9. Unit 7 Discussion 2
Follow the instructions below to access the article in Kaplan Library:
1.    Go to the Kaplan Campus Page.
2.    Look toward the bottom right of the screen and click the Library link.
3.    Look toward the top left of the screen and hover your mouse over the Find Articles & E-Books link.
4.    Click the Find Articles & More link.
5.    Click the Business Source Complete link.
6.    Type the following into the text box: Candor, Criticism, Teamwork
7.    Click the Search button.
8.    Choose and click the article by Keith Ferrazzi.
9.    Details about the article will be shown.
10.   Choose either HTML Full Text or PDF Full Text to download and read the article.

10. Unit 7 Assignment
Lately, Dalman has mostly been visiting the operating locations and addressing manager operations concerns. Lei has concentrated on financial matters. Both Dalman and Lei are pleased with Sandwich Blitz’s past performance but feel that they are each unable to devote their time and energy to take the business to the next level. All of their time seems to be spent addressing small problems within the existing operation. Dalman has heard that other businesses have successfully used a team approach to managing with good results and wonders if this could help him as well as the location managers.
After reading the scenario above and the section on Self-managed Teams in your assigned textbook readings, explain how self-managed teams could be used at Sandwich Blitz to allow Dalman more time to devote to growing the business. Use Microsoft Word --Due Tuesday!
One double-spaced page in Times New Roman font size 12

11. Unit 7 Quiz Complete readings before attempting the quiz
May be completed during the Unit only!
Due Tuesday!
Quiz closes at midnight!

12. Unit 7 Questions

13. Chapter 11 Quotes
“There are several departments that I have to rely on in order to deliver an excellent customer experience. Great teamwork leads to happy customers and happy customers translate to referral business.” Mike-retail manager
“Teamwork is a big part of the job here. I work with all of our departments to complete each project. I have to make sure I coordinate with my manager to make sure we stay within our budget limits and with my coworkers for ideas to make the product as current as possible.” Jonathan-publishing project manager

14. Teams
If you have ever led or been a participant in teams, you are likely aware that sometimes teams yield successful results and sometimes they do not.
If you haven’t yet been called upon to work on a team or to lead one, chances are that you will be in the future.
In the modern workplace, there has been a trend toward conducting business with the use of teams. Today’s managers have the goal of ensuring that their work teams are successful.

15. The Contributions of Teams
Benefiting of the organization directly…
A team of individuals addressing an issue can experience breakthroughs and develop fresh ideas that may not have been possible with a single individual.
Teams can increase production, improve quality, and reduce costs.
Teams can enhance speed and be powerful forces for innovation and change.

16. Contribution of Teams, (cont’d)
For the benefit of the team members directly and organization indirectly….
The team can be a useful learning mechanism, thereby benefiting the members.
Team members can give each other feedback; identify opportunities for growth and development; and train, coach, and mentor.
Source: Bateman and Snell text; page. 244

17. Groups versus Teams
Group – a collection of people who work in the same area or have been drawn together to undertake a task but do not necessarily come together as a unit and achieve significant performance improvements.
Team – people with complementary skills who trust one another and are committed to a common goal. They hold themselves mutually accountable.
Bateman & Snell p. 245

18. Teams According to Autonomy
Traditional Work Groups
Quality Circles
Semiautonomous Work Groups
Self-Managed or Autonomous Work Groups
Self-Designing

19. Unit 7 Questions

20. Forming Storming Norming Performing Adjourning Team Development
Mourning

21. Forming
Short stage
Members are polite
Some members are anxious

22. Storming Leader authority may be challenged
Ways of working are defined
Potential for failure in this stage

23. Norming Hierarchy is established Team socializing
Strong commitment to the goal develops
Progress toward the goal is seen

24. Performing Shared vision Progress toward goal
Team members may leave or be added

25. Adjourning/Mourning The team is dissolved as their work is done
Can be stressful for some members

26. Unit 7 Questions

27. Why Teams Sometimes Fail:

28. Why Teams Sometimes Fail:
Ineffective communication
Lack of effective chartering, visioning, and goal setting
Lack of clarity about roles
Inability to keep morale and momentum high
Decrease in productivity
Lack of trust

29. Team Dynamics Social Loafing Social facilitation effect
Team members need skills
Groupthink

30. Unit 7 Questions

31. Thank You for Attending!