1. © Tesseract Management Systems / Managing by Design / 2002 - 1 Change Management These slides provide an insight into why change can often be variable in its impact. It is in two parts – the first two slides provide a simple overview on the importance of balancing system and passion and initiates discussion on the pitfalls - the remaining six slides take a more systematic look at the pitfalls through the various stages of change, and categorises the underlying causes as catalysts and poisons. Please do not attempt to use these slides as part of a presentation until you have read and fully understood the relevant sections of the website, you know how each slide builds, and you are clear on the points you wish to make with them

2. © Tesseract Management Systems / Managing by Design / 2002 - 2 IMPLEMENTING A CONTINUOUS IMPROVEMENT CULTURE Where we are now Where we want to be Anarchy Bureacracy Passion Systems

3. © Tesseract Management Systems / Managing by Design / 2002 - 3 IMPLEMENTING A CONTINUOUS IMPROVEMENT CULTURE Passion Systems Where we are now Where we want to be Pride Blame Shoestring Neglect Cynicism Hypocrisy

4. © Tesseract Management Systems / Managing by Design / 2002 - 4 Exploitation Incorporation Reinforcement Maximising Value Implementation Effecting Change Solving Problems Developing People Awareness Preparation Commitment Building Introduction THREE PHASES OF BEHAVIOURAL/CULTURAL CHANGE Time

5. © Tesseract Management Systems / Managing by Design / 2002 - 5 PERFORMANCE DURING BEHAVIOURAL/CULTURAL CHANGE IntroductionImplementationExploitation Time Performance Ideal EnthusiasmSteady ProgressNew insights Typical Concern/FearUnresolved IssuesOld Habits People Effects: Up Drivers Down Drivers System Effects: Catalysts Poisons

6. © Tesseract Management Systems / Managing by Design / 2002 - 6 INTRODUCTION PHASE Introduction Clear / Worthwhile Objectives Communication / Education Fundamental Involvement Consistent Approach Sense of Purpose Complete Picture Personal Benefit Confidence / Commitment Ignorance / Uncertainty Isolation Lack of Trust Self Protection Historic Exploitation Ambiguity / Politics Secrecy / Rumours Mixed Messages

7. © Tesseract Management Systems / Managing by Design / 2002 - 7 IMPLEMENTATION PHASE Implementation Clear / Confident Strategy Coordination / Measurement Team Based Involvement Recognition / Reward Personal Ownership Positive Attitude Required Skills Knowledge Achievement / Contribution Us and Them Stress / Overload Lack of Confidence Habit / Vested Interests Bureaucracy Infeasible Tasks Lack of Support Parochialism

8. © Tesseract Management Systems / Managing by Design / 2002 - 8 EXPLOITATION PHASE Exploitation Alignment Feedback / Recognition Review / Measurement Incorporation Desire to Contribute Sense of Ownership Positive Reinforcement Intelligent Experimentation Opportunism Complacency Bad Habits Loss of Interest Loss of Focus Changing Priorities Autocracy Confused ‘Reward’ System

9. © Tesseract Management Systems / Managing by Design / 2002 - 9 PLANNING CHECKLIST Have we communicated clear / worthwhile objectives, which we own Have we provided the appropriate training and education Do we have a way to involve people and engage their ideas Is the management team prepared to provide a consistent approach Do we have a clear strategy which outlines each person’s role Have we the mechanisms in place to coordinate & measure progress Have we exploited the potential for teamworking and self-learning Do we have the means to stimulate, recognise & reward good efforts Do we have the management processes to align people to our goals Have we the means to identify and deal with performance issues Are our Human Resource & Appraisal systems aligned to our needs Have we planned to ensure the new practices are fully incorporated Have we provided space for further individual creative development Have we ensured that the poisons in each phase are under control