1. NFC ASO User Group Meeting Wednesday, May 8, 2013 10:00 a.m. – 11:30 a.m., Central Time Presented by Information Technology Services Division (ITSD), Information Technology Security (ITS), Access Management Branch (AMB) United States Department of Agriculture Office of the Chief Financial Officer National Finance Center

2. NFC ASO User Group Meeting Agenda Welcome.........................................................Lisa Stafford Webinar Guidelines.......................................Louis Collins News & Updates................................................AMB Staff Questions & Comments..................................................All May 8, 20132

3. NFC ASO User Group Meeting Webinar Guidelines Place your phone on ‘mute’ Do not put your phones on ‘hold’ Include your agency acronym with your name when signing in Send your name & agency, comments & questions via the Notes tab during the webinar Email NFC.ASO@nfc.usda.gov for a copy of the presentation or download it from the NFC Security CornerNFC.ASO@nfc.usda.gov May 8, 20133

4. NFC ASO User Group Meeting Performance Metrics May 8, 20134 Processed Requests: October 2012 – March 2013

5. NFC ASO User Group Meeting Performance Metrics May 8, 20135 Processed Requests: April 2013

6. NFC ASO User Group Meeting Performance Metrics May 8, 20136 Average Number of Days to Process: November 2012 – April 2013

7. NFC ASO User Group Meeting Performance Metrics Expedited Requests Processed: November 2012 – April 2013 May 8, 20137

8. NFC ASO User Group Meeting Performance Metrics Requests Processed: Nov 2012 – Apr 2013 May 8, 20138

9. NFC ASO User Group Meeting Performance Metrics UserIDs Processed: Nov 2012 – Apr 2013 May 8, 20139

10. NFC ASO User Group Meeting Performance Metrics Incidents (Trouble Tickets) Processed: Nov 2012 – Apr 2013 May 8, 201310

11. NFC ASO User Group Meeting Performance Metrics Top 10 Agencies by Requests Processed: Nov 2012 – Apr 2013 May 8, 201311

12. NFC ASO User Group Meeting Calendar May 8, 201312 ACCESS MANAGEMENT CALENDAR MondayTuesdayWednesdayThursdayFriday April 29April 30May 1May 2May 3 Quarterly ACRWS Reports ASO Basic TrainingTIPS SO TrainingInsight CUAT Ends May 6May 7May 8May 9May 10 ASO User Group Meeting Remedy Requester Console Training Monthly SecuRemote Reports May 13May 14May 15May 16May 17 Security Reports Training Monthly SUDO Report Monthly Contractor Expiration Date Reports May 20May 21May 22May 23May 24 ASO Intermediate Training Quarterly SC & Resrc Owner Verif May 27May 28May 29May 30May 31 MEMORIAL DAY

13. NFC ASO User Group Meeting Remedy Updates Updating Email Addresses Summary Line Changes Notes Size Reports stored in Remedy Only 3 attachments visible Ensure that valid contact information is provided Pay close attention to emails from NFC ASOs can attach missing information after initial submission Get name of support staff Provide feedback May 8, 201313

14. NFC ASO User Group Meeting Access Updates May 8, 201314 Increase in PII incidents Conditions for Removal of Access Service/Non-User Accounts Notices Distributed Access Forms Mainframe Contractor Expiration Date Report

15. NFC ASO User Group Meeting Project Updates May 8, 201315 Role Based Security SLA Update FAQs Survey Annual Certification

16. NFC ASO User Group Meeting Draft NFC Access Forms ASO Security Access Form EmpowHR Security Access Form Reporting Center Access Form System Security Access Form Insight Access Form May 8, 201316

17. NFC ASO User Group Meeting ASO Suggestions May 8, 201317 Issue warning before password expires Provide guidelines for password creation Provide information from the initial request, including UserID(s), information about the problem, and the solution in all email messages from NFC Emails in response to report requests should state that the report is available in Remedy vs. via email Change wording of Remedy survey message referring to whether ‘call’ was answered in a timely fashion

18. NFC ASO User Group Meeting Training Update Intermediate Training to begin this month Reviewing Profiles Requesting Profile List via Remedy Send topics for Intermediate Training to nfc.aso@usda.govnfc.aso@usda.gov May 8, 201318

19. NFC ASO User Group Meeting 2013 ASO Training Dates ASO Basic Training (1 st Wednesdays) June 5, July 3, Aug 7, Sept 4, Oct 2, Nov 6, Dec 4 Remedy Requester Console Training (2 nd Wednesdays) May 8, June 12, July 10, Aug 14, Sept 11, Oct 9, Nov 13, Dec 11 ASO Reports Training (3 rd Wednesdays) May 15, June 19, July 17, Aug 21, Sept 18, Oct 16, Nov 20, Dec 18 ASO Intermediate Training (4 th Wednesdays) May 22, June 26, July 24, Aug 28, Sept 25, Oct 23, Nov 27, Dec 26* Sign up at NFC.ASO@nfc.usda.govNFC.ASO@nfc.usda.gov 1:00 p.m. – 3:00 p.m., Central Time *If Wednesday falls on a holiday, class will be moved to following Thursday May 8, 201319

20. NFC ASO User Group Meeting Contact Information Access & Report Requests via Remedy Requester Console https://servicecenter.nfc.usda.gov/arsys/home Trouble Tickets (Operations & Security Center) OSC.Etix@nfc.usda.govOSC.Etix@nfc.usda.gov or (800) 767-9641 Contact AMB (Request Training, Notifications) NFC.ASO@nfc.usda.gov Security Corner https://www.nfc.usda.gov/Security/Security_hom e.html Ivan Jackson Associate Director, ITSD, ITS Ivan.Jackson@nfc.usda.gov Lisa Stafford Chief, ITSD, ITS, AMB Lisa.Stafford@nfc.usda.gov Remedy Requester Console Training Louis Collins, AMB Staff Louis.Collins@nfc.usda.gov ASO Basic Training Jennee Sander, AMB Staff Genevieve.Sander@nfc.usda.gov Reports Training Evangeline Duncan, AMB Staff Evangeline.Duncan@nfc.usda.gov ASO Intermediate Training Susan Traill, AMB Staff Susan.Traill@nfc.usda.gov May 8, 201320

21. NFC ASO User Group Meeting Questions? Comments? May 8, 201321