1. © Development Dimensions International, Inc., MMX. All rights reserved. 1 Welcome to WORKING AS A HIGH-PERFORMING TEAM Jason Kiesau Training & Development Manager Merit Senior Living jason.kiesau@meritresources.com

2. Definition of a Team A group of individuals working toward a set of shared goals that can be best achieved by the individuals working together effectively. © Development Dimensions International, Inc., MMX. All rights reserved. 2

3. 3 You’ve Been Abducted!

4. Create the ultimate spaceship, keeping in mind that it must: Hold at least 4  6 “beings.” Soar at least 6 feet Be visually appealing and colorful. Planet Soar © Development Dimensions International, Inc., MMX. All rights reserved. 4

5. Stages of Team Development © Development Dimensions International, Inc., MMX. All rights reserved. 5

6. 6 What Happens in Each Stage? © Development Dimensions International, Inc., MMX. All rights reserved. 6

7. 7 Start © Development Dimensions International, Inc., MMX. All rights reserved. 7 Getting to know Learning other team members skills Definition of roles, responsibilities, and tasks Testing attitudes and commitments Tend to focus on problems unrelated to the task at hand

8. © Development Dimensions International, Inc., MMX. All rights reserved. 8 Spin © Development Dimensions International, Inc., MMX. All rights reserved. 8 Unrealistic individual and team goals Resistance to working together, tend to rely on individuals experience and ideas Competing for control Demonstration of personal competence and value than team focus Struggle with expectations vs. reality

9. © Development Dimensions International, Inc., MMX. All rights reserved. 9 Stabilize © Development Dimensions International, Inc., MMX. All rights reserved. 9 Some challenges, but making progress Valuing, building upon, and applying others ideas Appreciates giving & receiving feedback Setting and upholding team’s mission, values, norms, and ground rules Value individual styles, abilities, and motivations Collaboration to achieve results

10. © Development Dimensions International, Inc., MMX. All rights reserved. 10 Soar © Development Dimensions International, Inc., MMX. All rights reserved. 10 Working together to diagnose and overcome Pride in individual and team goals Skilled and competent Expectation and demonstration of top performance Celebration of team success

11. © Development Dimensions International, Inc., MMX. All rights reserved. 11 How to go from Start to Soar! © Development Dimensions International, Inc., MMX. All rights reserved. 11

12. Team Success Factors © Development Dimensions International, Inc., MMX. All rights reserved.

13. Course Recap All teams go through stages of development. Expect highs and lows as teams develop. It’s natural for a team to move from one stage to another. Applying Team Success Factors helps move teams through stages and minimizes fluctuations. Strengthening these factors moves teams to high performance. © Development Dimensions International, Inc., MMX. All rights reserved. 13

14. © Development Dimensions International, Inc., MMX. All rights reserved. 14 Thank you. Jason Kiesau Training & Development Manager Merit Senior Living jason.kiesau@meritresources.com