1. Teamwork and Problem- Solving Skills
Chapter 4

2. Terms to know Team Quality Functional team Cross-functional team
Self-directed team
Norm
Goal
Gantt chart
Problem
Problem solving
Criteria
Constraint
Brainstorming
Compromise
Consensus
Conflict

3. Teams in the Workplace
Companies are using teams to help solve problems and increase productivity in the workplace.

4. Pros of the Team Approach
Creative & better decisions
Research can be gathered much more rapidly
Team members are more likely to make plans work

5. Cons of the Team Approach
Take more time to come up with decisions
Personality Clashes
Some teams may never fully develop which caused lack of production

6. Role of the Team in the Workplace
Functional Teams – all members have similar skills & expertise
Cross-functional Teams - workers from different areas within the company
Multifunctional Teams – all members have been cross-trained, so everyone knows how to do the same job

7. Stages of team development
Forming – coming together
Storming – debates arise
Norming – work together & leader is formed
Performing – members are committed to its purpose

8. Characteristics of an Effective team
Shares Leadership
Rotates Team Roles
Stays Focused
Works for the Common Good

9. Team Roles Leader – sets the agenda Encourager – inspires
Taskmaster – keeps the team focused
Critic – questions
Recorder – keeps detailed notes

10. Staying focused in the team
Humor
Taking a Break
Listing goals