1. HIF1O/2O
Communication

2. “Talking and eloquence are not the same: to speak, and to speak well, are two things. A fool may talk, but a wise man speaks.”
-Ben Jonson

3. Communication Roadblocks
Roadblocks stop traffic at the site of a major accident. Vehicles are backed up for miles and travel is impossible Just like bad traffic, obstacles block open communication, too.

4. Gossip, lies, insults, threats and accusations
hurtful talk closes lines of communication
shows no concern for others
destroys relationships
Ex.
“I heard …..”
“You always….”
“Or else”

5. Nagging and Preaching
Comments that are persistent or abrupt turn the listeners off
Ex.
“You better exercise more”
“I tell you every day, turn down your stereo”

6. “Know it All” attitude Not being open to other’s ideas or opinions
Taking over conversations with all the fantastic stuff you know
Always more then one way to look at a situation

7. Sarcasm
Tone of voice used to express the opposite of what they’re saying
Hurtful and prevents open conversation
Ex.
“wow, you are like so smart”

8. Interruptions When a person stops you from finishing your sentence.
Constant interrupters have developed bad habits
Make sure to correct the behaviour

9. Sending Effective Messages

10. Think before you speak
Take into account the points that you want to make before speaking. This may save you from embarrassment or hurting others

11. Express a positive attitude
try to send a message that is warm and enthusiastic whenever possible.
No one really likes to hear complaints or criticisms.

12. Send clear and specific messages
Ensure that your thoughts are organized in a meaningful way
Use clear language

13. Speak clearly Be Aware Use words that others will understand quickly
Pay attention to both verbal and non verbal communication are sending the same message

14. Check for listener understanding
Notice the listeners body language for information about how your information about how your message is being received
Ask for verbal feedback if you have any questions about the non-verbal feedback you are rescieving.

15. Definitions Active listening Body language Communication
Communication filters
Feedback
I-messages
Non-verbal communication
Verbal communication
Passive listening