1. BMA505: The Human Frame Leadership (Class # 4) Winter, 2006

2. Tonight’s agenda  Frames and framing  Human Resource Frame: introduction  Case: Men’s Wearhouse  Team meetings

3. What is a frame?  Window: An aperture that let’s you see and do things What you can see or do depends on the window you use

4. Frame as window

5. What is a frame?  Window: An aperture that let’s you see and do things What you can see or do depends on the window you use  Tool: an implement for performing tasks Important to have right tool for job Skill matters: having a tool isn’t the same as knowing how to use it

6. What is a frame?  Window:  Tool: an implement for performing tasks  Perspective: a set of related ideas, a story-line, that gives order and meaning to disparate bits of data

7. Perspective: an example

8.  A a a and man bar beer into down for walks sits asks  A man walks into a bar, sits down, and asks for a beer

9. Reframing: Choosing to view the same thing from more than one perspective

10. Reframing: Some say love, it is a river, that drowns the tender reed. Some say love, it is a razor, that leaves your soul to bleed. Some say love, it is a hunger, an endless, aching need. I say love, it is a flower, and you its only seed. Lyrics by Amanda McBroom

11. A Human Resource View  Metaphor: Extended family  Leader: servant, catalyst  Change strategy: build relationships, listen, educate, be open, empower others  Focus: skills, attitudes, teamwork, communications

13. A Human Resource View  Metaphor: Extended family  Leader: servant, catalyst  Change strategy: build relationships, listen, educate, be open, empower others  Focus: skills, attitudes, teamwork, communications

14. Men’s Wearhouse  What are the central concepts and assumptions of the human resource perspective?  How has Men’s Wearhouse been so successful in a competitive, declining industry?

15. HR Practices  Develop and implement HRM strategy  Hire the right people  Keep them  Invest in them  Empower them  Promote diversity

16. Investing in people  Would similar practices work in other industries, or is there something special about retailing?  Would these practices work in your workplace?

17. Team Meetings