1. HUMAN RESOURCE DEVELOPMENT (2): S TANDARD O PERATING P ROCEDURES Latin America

2. Human Resource Development Preparation for Internationalization (1) Standard Operating Procedures (2) Employee Development (3) Performance Appraisals (4) Human Resource Development

3. Standard Operating Procedures (SOPs) 3 Equity Expectati ons Job Duties and Tasks SOPs

4. Equity Expectations  Internal Compensation  External Compensation  Interpersonal Relationship  Organizational Workflow Job Duties and Tasks  Role Expectations 4 Standard Operating Procedures (SOPs)

5. Equity Expectations  Internal Compensation  External Compensation  Interpersonal Relationship  Organizational Workflow 5 Standard Operating Procedures (SOPs)

6. Equity Expectations  Internal Compensation  Latin American methodology may differ from U.S.  With-in firm :standard “equitable” pattern  Family and relationships  Organization Chart 6

7. Equity Expectations  External Compensation  Most Latin American countries have an established minimum wage 7

8. Equity Expectations 8  External Compensation  Compensation must be examined holistically in most Latin American countries  Benefits: Company cars Bonuses Retirement accounts Housing allowances Expense accounts Health insurance School expenses Vacation pay

9. Equity Expectations  Interpersonal Relationship  Gender  Age  Ethnicity  Religion  Socio-economic 9

10. Equity Expectations  Interpersonal Relationship  Gender Workplace 3 women for every 4 men Women generally subservient to male counterparts Mid-level managers have more Executives have the respect of the office 10

11. Equity Expectations  Interpersonal Relationship  Age Executive level Candidates must command respect Blue-collar employees age can be a drawback Latin American cultures prefer employees to be: Youthful fit attractive 11

12. Equity Expectations  Interpersonal Relationship  Ethnicity Latin American countries are welcoming May not always extend to indigenous peoples Latin American culture is relationship driven 12

13. Equity Expectations  Interpersonal Relationship  Religion Pre-dominate religion Roman Catholic Latin American nations allow freedom of religion Religious observances publicly celebrated Allowances for observances generally accepted 13

14. Equity Expectations  Interpersonal Relationship  Socio-economic Latin American society is image conscious Relationships are developed among a peer group Upward mobility gained only through relationships Little assistance to lower economic classes 14

15. Equity Expectations  Organizational Workflow  Reporting Structure  Title  Position 15

16. Equity Expectations  Organizational Workflow  Reporting Structure Companies are generally hierarchical Additional management for family relationships Reporting limitations Face to face communication is expected 16

17. Equity Expectations  Organizational Workflow  Title Titles indicate success and respect Titles may not indicate performance Titles offered in gratitude or for relationship Titles may not indicate authority 17

18. Equity Expectations  Organizational Workflow  Position Distinct differences; workers and managers Managers from families of privilege Worker rarely rise to managers Loss of a position or title is devastating 18

19. Job Duties and Tasks  Role Expectations  Development  Implementation  Direction  Management 19

20. Job Duties and Tasks  Role Expectations  Development Respect local ideas, methods and traditions Modify skills and behaviors to gain acceptance Offer of formal education is positive Benchmark to foreign culture should be avoided 20

21. Job Duties and Tasks  Role Expectations  Implementation New management techniques; cultural sensitivity Family is central to Latin American culture Outcomes negative to position require review Personal involvement is crucial to acceptance 21

22. Job Duties and Tasks  Role Expectations  Direction Direction; downward never upward Direction better in native tongue Women; may recipients gender 22

23. Job Duties and Tasks  Role Expectations  Management Respect the family Providing for a good life Respect for religious expression and observation Proper deference to those with titles or positions 23

24. HUMAN RESOURCE DEVELOPMENT (2): S TANDARD O PERATING P ROCEDURES Latin America