1. www.wsp.org | www.worldbank.org/water | www.blogs.worldbank.org/water | @WorldBankWater We Have Something to Say - Listening to Different Voices in Pacific WASH Penny Dutton, STC Global Water Practice, Regional WASH Social Research Consultant PWWA September 2015

2. Some Pacific voices are rarely heard 1 I need a ramp to get to the toilet I spend more than 2 hours every day getting water Women and girls People with disabilities

3. 2 I have to ask my son to carry me to the toilet People with HIV need water and toilets close to home People living with HIV Very poor people Pacific voices which are rarely heard

4. These voices matter 3 Women are the main users and custodians of WASH facilities Tongan women work 50% more on non-economic per week than men 37,000 people living with HIV in PNG 17% of people in the Pacific have some disability Most Pacific leaders and decision makers are men 20%-40% of Pacific households live below the basic national poverty line

5. 4 Effectiveness – better services and outcomes Equity – equal access to services Sustainability of interventions Why must these voices be heard?

6. Inclusive WASH is: Meeting EVERYBODY’s needs for: Water Sanitation Hygiene 5 Women Disabled people People living with HIV/Aids Poorest of the poor

7. Three barriers to inclusion: 1. Environment 6 Physical barriers, accessibility of infrastructure, communication Long distances, mud, personal risks Toilet inaccessible for physically disabled

8. Three barriers to inclusion: 2. Attitudes 7 Negative views of people by others in society Disabled people hidden away Gender stereotypes

9. Three barriers to inclusion: 3. Institutional 8 systematic exclusion or neglect in organisations Only men informed and consulted No pro-poor policies or strategies

10. Does your Organisation/Utility …… 9 Have mangement that is sensitive to inclusivity? Have a Gender Policy? Employ people with disabilities? Employ a significant proportion of women - >30%? Support women to do different jobs eg. technical? Give equal access to training and promotion? Have equal representation in decision making? Pay women and men equally? Train staff in gender and inclusiveness? Collect gender disaggregated data? INTERNAL

11. Does your Organisation/Utility…… 10 Analyse the social situation and priorities of ALL customers? Have guidelines on inclusive community consultation? Consult separately with men and women in the community? Consult people with disabilities? Offer different service options for different customers? Have pro-poor financial mechanisms and technical options? Encourage equal representation of women and men in water user committees? Use gender sensitive and inclusive language? EXTERNAL

12. Which model do you want? 11 SOCIETY People with special needs are part of mainstream society People with special needs are outside ‘normal’ society CHARITY MODEL INCLUSIVE APPROACH … if you were the one with special needs? people with special needs people with special needs

13. www.wsp.org | www.worldbank.org/water | www.blogs.worldbank.org/water | @WorldBankWater Pacific Utilities CAN lead the way! Thank you