1. –Try to establish good rapport with the interviewer. –Make sure each panel member is treated equally as important. –Remember all questions are important, so answer them to the best of your ability. –Even if you personally know a panel member, you always need to be very specific with your answers. Although a panel member may know of your work history and experiences, you can’t get credit for it unless you expound on it during your interview.

2. PREPARING FOR A SUCCESSFUL INTERVIEW –Listen closely and ensure you understand the question. Never interrupt. –If you don’t understand the question, ask that it be repeated. –Take your time, but don’t drag out your answers and don’t answer too quickly. –Keep your answers to within approximately two minutes. –Refrain from using Um! Uh! Or Mmm! –If you use jargon, make sure you explain what it is.

3. Strengths and Weaknesses –You should always answer questions truthfully. Your answers showcase your strengths and experience. Your answers showcase your strengths and experience. –If asked something and you don’t know the answer, be honest. Try to avoid negative qualifiers. Give a positive approach with your response. –Remember questions generally focus on Leadership, Customer Satisfaction, Employee Satisfaction and Business Results. –Usually you will be given a questions regarding ethics and integrity. If your answer reflects doing the right thing, then you will always give the right answer.

4. BEHAVIORAL QUESTIONS Types of Questions: Behavioral Question: “Tell me about a time when you... “ Requires you to recall a past experience or accomplishment. Behavioral Question: “Tell me about a time when you... “ Requires you to recall a past experience or accomplishment. Question: “How would you... “ Requires you to explain a future, proposed course of action. Question: “How would you... “ Requires you to explain a future, proposed course of action.

5. Behavioral Interview Questions Tell me about a time when... Tell me about a time when... Give an example of when you... Give an example of when you... Walk me through a situation where... Walk me through a situation where... How did you handle it when… How did you handle it when…

6. Traditional or Subjective Questions If given the opportunity how would you… If given the opportunity how would you… How would you handle… How would you handle… What would you do if… What would you do if…

7. Answering Behavioral Questions S(T)AR APPROACH Situation: Briefly describe. Situation: Briefly describe. Task: What was required? Task: What was required? Actions: Specifically what you did and why you did it. Actions: Specifically what you did and why you did it. Result: Describe the result and what you learned or would do differently. Result: Describe the result and what you learned or would do differently.

8. Answering Behavioral Questions SHARE APPROACH Situation: Briefly describe. Situation: Briefly describe. Hindrance: What’s the obstacle or barrier? Hindrance: What’s the obstacle or barrier? Action: What was done to correct the situation and why? Action: What was done to correct the situation and why? Result: As a result of your action, what was the outcome? Result: As a result of your action, what was the outcome? Education: What did you learn from it? Education: What did you learn from it?

9. Leadership Competencies Personal Leadership Personal Leadership Leading Others Leading Others Leading Improvement Leading Improvement Business Results Business Results

10. Personal Leadership Competencies Self Development Self Development Communication Communication Political Savvy Political Savvy Great leaders are self- aware, lead with clarity, create genuine connections, and live purposefully.