1. Understanding the Mind of a Developer and so........... Find More Defects Brian Robinson Mental Performance Coach (former software engineer and “defect finder”)

2. think more about interactions with developers think more about developer’s problem areas consider what drives testers and developers

4. Reptilian Brain Instinct, survival, eating, aggression, dominance, reproducing.... Responds by one of the 3-F’s Fight, Flight or Faint ! Mammalian Brain Emotions, parenting, mood, memory, “value judgements.” Primate Brian language, abstraction, planning, self-awareness, logical analysis

5. I am “watching” 65% what you are “saying” I am “feeling” 28% what you are “saying” It’s hard to concentrate on what you are saying because I can only hear 7% of it!

6. I want food, I want warmth, I want to SURVIVE ! I want to feel safe, I want to be wanted I want to learn I want meaning I want to contribute

7. Social Needs Esteem Needs Self-Actualisation Motivation

11. Oh no ! That’s my 10 th this week Thanks. I’ll take a look. I just can’t do this work I thought I was good, but I am not I HATE that tester ! They are always so pleased when they break my programs Hey ! Look at this ! I found this REALLY cool defect in your program !

12. Oh no ! That’s my 10 th this week Thanks. I’ll take a look. I just can’t do this work I thought I was good, but I am not I HATE that tester ! They are always so pleased when they break my programs Hey ! Look at this ! I found this REALLY cool defect in your program ! Erm, erm. Ok. Thanks.

13. I’ll take a look. Erm, erm. Ok. Thanks. Oh No! He seems annoyed. Maybe its a feature I haven’t heard about Why do these developers get so annoyed. Don’t they understand. I am here to lift the quality. Well, if he is going to take it like that then he can struggle to recreate the defect on his own.

14. Praise Problem Praise

19. !!!! !!!!!!!!!!!!!! Lost Update

20. Personnel NoNameMarriedAddressDept No 16Bert JacksonNo14, The Lane....3 12Fred SmithYes27, Cold Road....1 Dept NoName 1Accounts 2Purchasing 3IT

21. Personnel NoNameMarriedAddress 16Bert JacksonNo14, The Lane....

22. Personnel NoNameMarriedAddressDept No 16Bert JacksonNo14, The Lane....3 12Fred SmithYes27, Cold Road....5 Dept NoName 1Accounts 2Purchasing 3IT

23. Personnel NoNameMarriedAddressDept No 16Bert JacksonNo14, The Lane....3 12Fred SmithYes27, Cold Road....1.......... 2018071Capt KirkNo17, Starship Ent....3 Dept NoName 1Accounts 2Purchasing 3IT

24. P1P2 P1P2

25. Personnel NoNameMarriedAddressDept NoSalary 16Bert JacksonNo14, The Lane....337,231 12Fred SmithYes27, Cold Road..143,987........... 301Bernard StockYes75, Gold Lane..321,243 Dept NoNameManager 1Accounts12 2Purchasing295 3IT16 Update employee set salary=65,238, deptno=1 where empno=301 Update Dept set manager=301 What if it fails here ???? Begin Transaction End Transaction (or Commit)