1. Pine Tree Council, BSA Tech Muster 2013

2. WELCOME BACK FROM LUNCH

3. CAPTURE: PROBLEMS WITH TECHNOLOGY ADOPTION

4. ACC AND ADC OVERSIGHT OBJECTIVES

5. Supportability Runbooks Peer training, no SPoF Evaluated for risks Industry Best Practices, Team Practices Technical support arranged

6. Integrity Backups Software upgrades Monitoring Source code in change control Admin and machine passwords in escrow

7. Deployment Instructional materials for end-users Terms of Use covers service Accounts for volunteers, professionals Review vs BSA policies PII

8. Vendors Pricing, SLA, Terms review vs IBP and Comps Vendor exit strategy Data interchange, analog gap Downtime procedures Issue escalation

9. CAPTURE: PROBLEMS TO SOLVE

10. WORKING GROUP FORMATION

11. CAPTURE: SOLUTIONS PLANNING

12. THANK YOU AND COMMITMENT