1. Year To Date Calls Answered

2. Max Wait Time Calls Answered Minutes Seconds

3. Year To Date Calls Abandoned level 2

4. Year To Date Service Level % Levels 1 & 2

5. Incident Category Breakdown September 2006 Out of Scope Calls – 3,345

6. Service Requests created per Partner- September

7. Customer Questionnaire Question 1 If the 101 Service was not available to you to report the issue that you have phoned about today, who if anybody would you have contacted ? Phone 999 89 17.84% Phone 999 89 17.84% Contact Local Police Station 86 17.23% Contact Local Police Station 86 17.23% Contact 0845 143 28.66% Contact 0845 143 28.66% Call into Police Station 29 5.81% Call into Police Station 29 5.81% Police Officer in Street 7 1.40% Police Officer in Street 7 1.40% Phone Local Council 20 4.01% Phone Local Council 20 4.01% 499 People Surveyed

8. Customer Questionnaire Question 2 Where did you hear about the 101 number that prompted your call today Newspapers & Magazines 51 10.32% Newspapers & Magazines 51 10.32% Television & Radio 77 15.59% Television & Radio 77 15.59% Leaflets 129 26.11% Leaflets 129 26.11% Word of Mouth 105 21.25% Word of Mouth 105 21.25% Websites 6 1.21% Websites 6 1.21% Posters 17 3.44% Posters 17 3.44% Other 109 22.06% Other 109 22.06% 494 People Surveyed

9. Customer Satisfaction Survey Out of 100 Surveys 91% are Very Satisfied or Satisfied 52% Very Satisfied 52% Very Satisfied 39% Satisfied 39% Satisfied 6% Neither Satisfied Or Dissatisfied 6% Neither Satisfied Or Dissatisfied 3% Dissatisfied 3% Dissatisfied 0% Very Dissatisfied 0% Very Dissatisfied

10. Police Deployment to 101 calls