1. EMPLOYEE ASSISTANCE PROGRAM ANNUAL REVIEW 2011

2. Executive Highlights 94% Return on Investment for direct services provided 966 hours of employee counseling 48% of work/life referrals were for legal services ACI received CNIC’s Certificate of recognition YouTube Channel for trainings and tutorials ACI mobile APP coming soon!

3. Service Outcomes Over 1,000 hours of consultation provided Mgt Training & Employee Seminars 25 hours$350/hr$8,750.00 Employee Counseling 966 hours$225/hr$217,350.00 Consultation: Work/Life & Concierge 862 hours$150/hr$129,300.00 Consultation: Employee 66 hours$150/hr$9,900.00 Consultation: HR, SVR & Management 194 hours$150/hr$29,100.00 Marketing & Technology 75 hours$150/hr$11,250.00 $405,650.00 94% return-on- investment

4. Training & Crisis Response 25 hours of EAP training and CISD services – Substance Abuse Awareness – Balancing Work and Family – Building a Better Team – Managing Conflict – Anger Management – Leadership vs. Management – Time Management – Coping with Financial Stress During the Holidays – Personalities in the Workplace (6) – EAP Orientation (4) Comprehensive emergency resources, referrals and information Flyers, website and social media updates

5. Work/Life Balance Work/LifeConcierge

6. Program Promotion NEW Upgraded Virtual Folder NEW Updated Promotional Campaign Crisis Support materials

7. Demographic Comparison Each quarter is defined and compared to CNIC’s annual totals Age Range: Gender:Who is Initiating Contact with ACI: Years Employed: Referral Source:Job Category:

8. Moving Forward: 2012

9. Program Access Access: Phone Email Text Web APP Skype

10. International 2012 ACI is ready to assume the remainder of the International contract in 2012. With creative marketing and promotion to individual locations, ACI will increase awareness and utilization of the EAP program OCONUS. ACI has resources within the local culture—whether city or neighborhood, corporate or family. By working with personnel who spend time in-country, the EAP services maximize the appeal to the population. Quality assurance is maintained by consistent location outreach and consultation. It’s not language, it’s culture. 2011 WPO Services CNIC population OCONUS with less than ½ % utilization September ACI assumes Guam & Gitmo (33% of 2011 international calls)

11. Program Success In summary, since the implementation of the ACI EAP Program there has been the highest level of enthusiasm, support, integration and partnership between all the elements at ACI, Laurus and CNIC. The outcome data show work loss avoided, an average savings of 17 hours per case. ACI is grateful to CNIC and Laurus for their trust and confidence in ACI services. We are all looking to the future for more and better, wider and broader services to the total population that is CNIC.