1. September 14-16, 2008 Tomorrow Help Wanted !

2. November 18, 2008 2 Where to start?

3. September 14-16, 2008 Tomorrow Transportation… We’re Here to Help!

4. September 14-16, 2008 Tomorrow Can My Performance Effect Car Hire?

5. September 14-16, 2008 Tomorrow My Job … 1. Move cars 2. Don’t move cars

6. November 18, 2008 6 Survey said…

7. November 18, 2008 7 We get Car Hire relief… 1.when crew is annulled 2. Yard/Terminal derailment 3. place/pull error 4. industry switching schedule 5. locomotive issues

8. November 18, 2008 8 We get Car Hire relief… 6. crew outlawed 7. Holidays 8. weekends 9. only applies to loads 10. XXXX’s don’t count

9. November 18, 2008 9 Just one…. Your must change your… Behavior Behavior Are there rules?

10. November 18, 2008 10 Change Behavior Behavior

11. November 18, 2008 11 Influence Environment Environment

12. November 18, 2008 12 Change by… basic communication training levels performance feedback buy and sell

13. September 14-16, 2008 Tomorrow What has changed? 1. Right-Sizing Switching Crews 2. Rescheduled Customer Switching 3. Operating Rules

14. September 14-16, 2008 Tomorrow What has changed? Right-sizing Switching Crews Education/Training Communication Awareness Paperwork completion

15. September 14-16, 2008 Tomorrow What has changed? Reschedule Customer Switching Bi/Tri Weakly Service Perspective Loading Car Supply Education/Training Communication

16. September 14-16, 2008 Tomorrow What has changed? The Plan Mty/Ld Cars We have a proven plan! Crew & Schedule Dock to Dock Power

17. September 14-16, 2008 Tomorrow Tue 09/01 0800 - Interchange Received (Empty) Tue 09/01 2130 - Car Humped Tue 09/01 2131 - Car Constructively Placed Wed 09/02 1510 - Customer Ordered Car For Placement Fri 09/04 1030 - Car Placed Wed 09/09 1445 - Car Released Loaded Thu 09/10 1115 - Car Pulled From Customer Fri 09/11 1850 - Car Humped Sat 09/12 1515 - Car Set To O/B Track Sun 09/13 0520 - Foreign Road Annuls O/B Crew Sun 09/13 0610 - Rule 15 Generated to Foreign Road Tue 09/15 0750 - Interchanged Delivery (Load) Reporting Events:

18. September 14-16, 2008 Tomorrow Tue 09/01 0800 – Interchange Received (Empty) Wed 09/02 Thu 09/03 Fri 09/04 (Placement) ? Bunches of Transportation and Customer Stuff What’s Happ’n?

19. September 14-16, 2008 Tomorrow Tue 09/01 0800 – ICHR Empty Wed 09/02 Thu 09/03 Fri 09/04 Sat 09/05 Sun 09/06 Mon 09/07 Tue 09/08 Wed 09/09 Thu 09/10 Bunches of Transportation and Customer Stuff Not Happ’n What’s Happ’n?

20. September 14-16, 2008 Tomorrow Tue 09/01 0800 - Interchange Received (Empty) Tue 09/01 2130 - Car Humped Tue 09/01 2131 - Car Constructively Placed Wed 09/02 1510 - Customer Ordered Car For Placement Fri 09/04 1030 - Car Placed Wed 09/09 1445 - Car Released Loaded Thu 09/10 1115 - Car Pulled From Customer Fri 09/11 1850 - Car Humped Sat 09/12 1515 - Car Set To O/B Track Sun 09/13 0520 - Foreign Road Annuls O/B Crew Sun 09/13 0610 - Rule 15 Generated to Foreign Road Tue 09/15 0750 - Interchanged Delivery (Load) Reporting Events: (Replay)

21. September 14-16, 2008 Tomorrow Thu 09/10 Fri 09/11 Sat 09/12 Sun 09/13 Mon 09/14 Tue 09/15 What’s Happ’n? Inbound Empty Received For Outbound Loading TOL Hours Calculated Back From Actual Interchange Delivered Date and Time TOL 120 Hours

22. September 14-16, 2008 Tomorrow Thu 09/10 Fri 09/11 Sat 09/12 Sun 09/13 Mon 09/14 Tue 09/15 What’s Happ’n? TOL 120 Hours Bunches of Transportation Stuff Not Happ’n

23. September 14-16, 2008 Tomorrow Tue 09/01 0800 – ICHR Empty Wed 09/02 Thu 09/03 Fri 09/04 Sat 09/05 Sun 09/06 Mon 09/07 Tue 09/08 Wed 09/09 Thu 09/10 What’s Happ’n? $1.19 Per Hour Car Hire 24 Hrs X $1.19 = $ 28.56 216 Hrs X $1.19 = $257.04 Total Cars 3 X $257.04 = $771.12

24. January 23, 2009 24 September 14-16, 2008 Tomorrow Busted Plan What Changed? Communication Failure Trainmaster/Crew Customer BOL Yardmasters Managers of the Plan Whose Under The Bus?

25. September 14-16, 2008 Tomorrow Busted Plan Terminal Dwell Dock To Dock Sad Shipper $771.12 Car Hire What Changed? Communication Failure Trainmaster/Crew Customer BOL Yardmasters Manager of the Plan Whose Under The Bus?

26. September 14-16, 2008 Tomorrow What has changed? The Plan Empty Cars Re-tool the Plan! Crew & Schedule Dock to Dock Power Communication Customer Superintendant Trainmasters Train Crew Monitor Results

27. September 14-16, 2008 Tomorrow Help Wanted !

28. November 18, 2008 28 …”THANK YOU, Thank you very much!”