1. Performance Appraisal

2. Effective PA Interview 1. Participation leads to satisfaction and acceptance of supervisor feedback. 2. Sensitivity on part of rater leads to fairness perceptions. 3. Specific goals results in 2X productivity change as general goals.

3. Effective PA Interview 4. Discussing problems and working toward solution has an effect on productivity. 5. Criticism is correlated with defensive reaction. 6. Employee input before, during, and after influences satisfaction and perceptions of equity.

4. Approaches to Conducting Appraisals 1. Tell and Sell 2. Tell and Listen 3. Problem Solving - maximizes employee participation, solving problems, and setting goals.

5. Effective Problem Solving 1. Explain that purpose is to provide recognition and discuss problems. 2. Ask employee at beginning what deserves recognition. 3. Ask employee what they should start doing emphasizing future not past.

6. Effective Problem Solving 4. Ask if you can provide assistance. 5. After you probe for further information, you give input to steps 2-4. If they failed to mention important stuff, discuss no more than 2-4 areas for improvement. 6. Focus on what you want to see occur not otherwise

7. Effective Problem Solving 7. Ask for and listen to employee's concerns about your observations. 8. Come to agreement on steps to be taken by each of you. 9. Agree on follow up date.

8. Informal Day to Day Coaching Outcome expectancy Self-efficacy Relationship between behavior & consequences E.g. acquisition of a new skill, an increase in social status, or a transfer to an exciting job Self-efficacy v. self esteem Produces confidence and commitment

9. Enhancing Self-Efficacy 1. Specific praise 2. Expression of appreciation following outcome. 3. Ask if you can do anything regarding problems. 4. Plan a follow up meeting, leave criticism out. A. Persuasion

10. Enhancing Self-Efficacy B. Enactive Mastery Create an environment to experience success Mistakes are learning tools C. Modeling Similar, detailed, coping type Practice and experience success Behavioral and cognitive modeling

11. Enhancing Self-Efficacy D. Psychological It’s ok to be nervous Don’t feel incapable Initial feelings of tension do not signal incompetence