1. 1 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. GET PROACTIVE! With Oracle Premier Support

2. 2 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Introduction Explain “Get Proactive” Overview of Capabilities Where to Start ? Product Specific Highlights

3. 3 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. What Is ‘Get Proactive’ All About? Avoid the unexpected. GET PROACTIVE! Prevent is all about staying healthy, detecting and solving issues before they have an impact on your software and systems Resolve is about detection capabilities and diagnostic tools to help you implement the right corrective actions Upgrade is about doing it right the very first time, ultimately creating a streamlined, reliable, and repeatable process Want even more? Connection is a key enabler for advanced proactive capabilities. Look for this image throughout the presentation as we identify specific Oracle proactive support capabilities unlocked when you ‘Get Connected’

4. 4 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Avoid the Unexpected, Get Proactive PREVENT Patch Wizard Analyzes and compares patches currently applied with the ones in the Recommended Patch List. Patch Wizard performs an impact analysis. Workflow Analyzer Reviews the overall Footprint of Workflow embedded in Oracle Applications. Newsletters Stay on track with the latest and greatest information for your Product. Advisory Webcasts Replay - Making the E- Business Suite Upgrade from 11.5.10 Easier Part I / Part II Certification Important announcements on Extended Support for Oracle E-Business Suite. Stay Current with your Software and Hardware. RESOLVE Period Close Advisors Provides guidance on recommended period end procedures for E- Business Release 12.x. My Oracle Support Patch Community Connect and Collaborate with Oracle and Peer experts on patch install issues. Product Information Centers E-Business Support Upgrade Information Center. Access directly from DOC ID 1391332.2 LAB : Finding Answers Includes material showing you tips and tricks of searching in My Oracle Support. Search Helpers: provide guided resolution steps to resolve specific business issues. Access directly from DOC ID 1391332.2 UPGRADE Upgrade Advisor Specially crafted documents. Easy to follow Upgrade and migration process workflow. Patching and Maintenance Advisor Shares Full details to successfully complete pre- patch, patch application, and post-patch requirements. Maintenance Wizard Automated Upgrade Manual. Provides a set of step-by-step instructions, including any critical patches required. Data Model Comparison Provides the database object definition changes between two E-Business releases. ATG Seed Data Model Comparison Report Provides a delta view between different E- Business releases by documenting the seed data changes.

5. 5 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Are You Ready To Get Proactive? Avoid the unexpected Don’t leave value on the table Lower overall organizational costs through preventative maintenance Reduce risks and maximize uptime Achieve resolution faster Streamline and simplify your daily operations Get even more through connection

6. 6 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Procurement Offerings 6

7. 7 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Product Information Centers

8. 8 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Product Information Centers Comprehensive best practices, tools, and knowledge

9. 9 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Search Helper Guided Resolutions following a logical Decision Tree Find To-the-Point solutions and relevant information based on often reoccurring scenarios and Customer business flows.

10. 10 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Manufacturing Search Helpers (Guided Resolution) notes for PO, OM, OPM, and Demand Planning [multiple Doc IDs] Search on ‘EBS search helper’

11. 11 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Period Close Advisor One-stop shop to go through Period Close steps for all products in the order of closing. Assistance with completing accurately the critical process of Financial Reporting.

12. 12 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Stay Informed with Oracle E-Business Suite Oracle E-Business Newsletters —Procurement Newsletter (Doc ID 111111.1) Follow Oracle Premier Support through social media channels –TwitterTwitter –BlogBlog –My Oracle Support CommunityMy Oracle Support Community Participate in Advisor Webcasts and hear from Oracle Premier Support subject matter experts who will offer methods and solutions to help you avoid potential pitfallsAdvisor Webcasts

13. 13 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Stay Informed - Newsletters

14. 14 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Procurement Community

15. 15 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Advisor Webcasts Oracle Premier Support Procurement Subject Matter Experts offer Monthly Webcasts to help you avoid pitfalls Calendar of upcoming Procurement Webcasts (Doc Id 1083713.1 ) All webcasts are archived for easy replay!

16. 16 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Note Feedback - We’re Listening & Will Respond 16

17. 17 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.