1. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 1 Optimize Your Installed Base Richard Horsfield and Ryan Kingston June 19, 2013

2. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 2 Optimize Your Installed Base Working Together Where to Sell It? Why Installed Base? Why Is It Important? Attach and Renew Join Our Journey Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

3. 120309_ 3 What Solutions? Cloud  Mobility  Apps What to Sell Increase services revenues (Leveraging Smart capabilities) Move up the decision tree to transformation opportunities Evolve  Where We’re Going Create new profit centers (Partner of the Future) Take advantage of future opportunities Transform  What Services? Product Support  Managed Services  Professional Services Leading Practices Incentives (DIY) Services/Plays (Outsource) Leading Practices Incentives (DIY) Services/Plays (Outsource) Working Together on our Journey What + Why  Programs + Offers  Resources + Incentives  Where to Sell It Maximize your installed base (Opportunity Development with IBLM) Reduce operational costs and create space to transform Optimize  Leading Practices Incentives (DIY) Services/Plays (Outsource) Renewals Engine  Migration EngineAttachRenewCoverRefresh Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

4. 120309_ 4 Where to Sell It? Customers with existing Cisco equipment Will soon fall out of support  Equipment not covered Discover and close these opportunities Using systems, reports, and automated tools Reduce operational costs  Increase profits  Free up your staff the best short-term chance for services growth Your installed base… Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

5. 120309_ 5 Ongoing Customer Network Operational Challenges Life cycle planning data is too hard to find and use With so many alerts – it’s hard to find the ones that apply to me Are my Cisco products covered with the right contracts? So many products and contracts – it’s hard to manage them all Entitlement issues take too long to resolve Network failures occur without warning

6. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 6 Why Is It Important? n = 503 Revenue from New v. Existing Customers 29% New Accounts Types of Services Resold, Delivered by Vendor

7. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 7 Attach + Renew

8. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 8 ■ CEO Partner Attach Rate = 66.23% – 26 Partners Metrics as of June 2013 – 13 Partners at or above 70% (minimum rebate threshold) – $1.3M in missed revenue ■ CEO Partner Renewal Rate = 52.94% – 26 Partners Metrics YTD FY2013 – 4 Partners at or above 80% (minimum rebate threshold) – $5.7M in missed revenue ■ $7.0M in cumulative missed TS bookings The Opportunity is Present

9. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 9 Ingram Micro Reseller Services Portal

10. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 10 Inventory

11. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 11 Services Quoting

12. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 12 RSP: Auto Quotes

13. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 13 ■ Single User Interface to simply manage installed base ■ New and Renewal quoting capabilities ■ Auto-Quote (CPAI) ■ Data customization & download ■ Client Direct Reseller Services Portal

14. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 14 ■ Low-Dollar Contract Automation ■ Delivery of quotes into market 90 days prior to contract expiration ■ Quotes Branded with Reseller Name and Logo – End Client accesses VAR-Branded portal ■ Phone Support available inbound & outbound to drive closure ■ VAR has complete visibility and control – Pricing – Opportunity Threshold – Ordering and Invoicing Client Direct

15. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 15 Client Direct STEP 1: VAR OPTS-IN TO PROGRAM STEP 2: QUOTES ARE GENERATED STEP 3: END CLIENT RECEIVES QUOTE & SELECTS ORDER OR CONTACTS SMARTNET SERVICE DESK STEP 4: VAR RECEIVES ORDER & TRANSACTS ORDER THROUGH THE RSP STEP 5: INGRAM MICRO PROCESSES ORDER & SENDS VAR THE INVOICE AGENT FOLLOWS UP TO VERIFY QUOTE & HELP PROCESS ORDERS

16. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 16 Client Direct: Customer Notification End Client Selects Buy Now Branded with VARs Logo

17. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 17 IBLM Direct Access via iPad & Portal Last-Date-of-Support Devices with Active Service Agreement Filter by Customer, Location, Product and Last-Date-of-Support Map Cisco Campaigns to Base So far, $2B in Refresh Leads DL Your Installed Base Has Arrived

18. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 18 ■ Product Refresh = $11,915,284 ■ Service Attach = $710,247 ■ Total Sales Oppty = $12,625,531 Opportunity represented is Today - 2014 IBLM: CEO Partner Opportunity

19. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 19 What Can We Offer to Help? 4 Primary Optimize Goals Cisco and Ingram Micro programs can aid your discovery process Increase Attach Cover Everything Maximize Renew Refresh Old Equipment Leading Practices  Incentives  Services/Plays

20. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 20 Call To Action

21. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 21 Join Our Journey

22. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 22 Join Our Journey Attend the 1:1 consultations Understand where Cisco is going and how you can differentiate and be profitable Meet with the SME’s in the Breakout sessions Setup appointment with Ingram Micro and sign-up for Services Advantage Let Ingram Micro’s Automation Platform help you Stay the Course Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

23. 120309_ 23 Thank You