1. Ombuds Office  2-191 Homer Babbidge Library  (860) 486-5143 Early and Effective Dispute Resolution Employee Disputes in Large Public Research Universities in the US Jim Wohl, Ombuds Officer University of Connecticut

2. Dispute Resolution Channels Informal Unassisted Assisted Formal Advocacy Adjudicative Ombuds Office  2-191 Homer Babbidge Library  (860) 486-5143

3. How Disputes Get Addressed Way constituents are organized Unions, collective bargaining Shared governance Governmental regulations and laws Multi-institutional organizations Legitimacy and trust in: Grievance panels Administrative review Peer review Courts/OIA Organized efforts, protests, resolutions, advocacy Ombuds Office  2-191 Homer Babbidge Library  (860) 486-5143

4. Channels Enhance One Another Assisted Ombuds Office  2-191 Homer Babbidge Library  (860) 486-5143 Unassisted Advocacy Adjudicative Assisted AdvocacyAdjudicative

5. Employee Use of Multiple Channels Upside People are more likely to pursue dispute resolution earlier when more choices are available Downside Multi-door problem Forum shopping Risk of elevated sanctions Ombuds Office  2-191 Homer Babbidge Library  (860) 486-5143