1. 1 GLOBAL ASSOCIATION OF M3 USER GROUPS Graham Maxfield Co-ordinator GAM3 Always worked for large international manufacturing companies (never Infor) CIO Alcoa Europe (BCS) Implemented Movex across Europe (1992) “Retired” 2003 (aged 54) Started GAM3 – Jan 2008 Lincoln (city 100 miles due north London, UK) Houses / Cathedral over 2,000 years old Original copy of Magna Carta

2. 2 GLOBAL ASSOCIATION OF M3 USER GROUPS Background  GAM3 is a non-profit organisation, run by the CUSTOMERS  Customers join their local user group (MUGA) not GAM3, nor IOC  GAM3 membership is then automatic  GAM3 is well supported by Infor but NOT financially  The Product Enhancement Process is the second highest priority for development by Infor (Highest is LEGAL requirements)  The PEP has been running successfully since 2008  Success rate, so far, 40% of the requests available as STANDARD within 18 months  There are NO charges from either GAM3 or Infor for this Process

3. 3 GLOBAL ASSOCIATION OF M3 USER GROUPS The Old Process  PEP is run once a year  Correlated into a single simple Spreadsheet  There was 541 requests last year  There are 997 requests carried forward  Only 116 companies voted last year (highest ever)  Not enough information can be shown.  Tight timetable – insufficient time to do the job properly  No chance of discussion / improvement of suggestion

4. 4 GLOBAL ASSOCIATION OF M3 USER GROUPS The New (Interim) Process  Use of existing Socious software  www.inforcommunities.com www.inforcommunities.com  Not integrated to M3, ION, ming.le, & not owned by Infor  Has numerous other faults  But it’s a good start (Aunt Sally?)  Potential Infor replacement May 2014

5. 5 GLOBAL ASSOCIATION OF M3 USER GROUPS Features of New Process  Anyone registered can enter a request.  At any time (not just when submission window is open)  New requests are highlighted to each user  Each user can add a request to their “Favourites”  Anyone can add a comment, or enhance the request  Not just text. Screen prints or Files (Specifications) can be added  Anyone can vote (rate) the request & add a priority  Infor Development can take over the request, before voting  Each request has a current status:- Active, User Group, Development, Testing, Live

6. 6 GLOBAL ASSOCIATION OF M3 USER GROUPS Downside of New Process  Not all M3 requests are held in one place  Because any user can rate a request, a company can get ALL their employees to register and vote (rate) their requests, distorting the overall view  Because other uses can add / enhance the request, it can become something that the original user does not want

7. 7 GLOBAL ASSOCIATION OF M3 USER GROUPS Downside of New Process  Not all M3 requests are held in one place  Because any user can rate a request, a company can get ALL their employees to register and vote (rate) their requests, distorting the overall view  Because other uses can add / enhance the request, it can become something that the original user does not want These issues do NOT de-value the new (interim) system and hopefully these will be removed next year

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56. 56 GLOBAL ASSOCIATION OF M3 USER GROUPS What to do now  Get your key users registered. www.inforcommunities.comwww.inforcommunities.com  Have them review, vote, subscribe to enhancements in their area  Have them enter new enhancements  Remember to input User Group = MUGA  Remember to vote & “subscribe” to them (update Priority)  Not just text. Screen prints or Files (Specifications) can be added  Must be completed by November 30, 2013

57. 57 GLOBAL ASSOCIATION OF M3 USER GROUPS What will we do then (post Nov 30)  I will “lock” all Enhancement Requests that have gained more than one single vote from status “Active” to “User Group”  I will get a single report written showing user votes (Excel)  Circulate MUGA input to MUGA designated person  They send individual entries to nominated person by company  From this you should then, in separate, column entering maximum 10 votes per entry, but only 100 votes in total  I will correlate all votes worldwide, and submit to Infor for feedback  Infor will transfer any Requests that they wish from “User Group” to “Development” or “Closed”  On April 1, I will transfer / “unlock” any remaining Requests from “User Group” back to “Active”

58. 58 GLOBAL ASSOCIATION OF M3 USER GROUPS QUESTIONS / Comments? (if there is time)