1. HUMAN RESOURCE DEVELOPMENT (4): P ERFORMANCE A PPRAISALS Latin America

2. Human Resource Development Preparation for Internationalization (1) Standard Operating Procedures (2) Employee Development (3) Performance Appraisals (4) Human Resource Development

3. Performance Appraisals 3 Delivery of the Appraisal Delivery Expectations Performance Appraisals

4. Performance Appraisals Delivery of the Appraisal  Timing  Purpose Delivery Expectations  Degree of Privacy  Feedback  Constructive  Growth Development  Goals  Goal Milestones 4

5. Delivery of the Appraisal  Timing  Purpose 5

6. Delivery of the Appraisal  Timing  Annual -- Semi-Annual -- Other Little is standardization Cost of living increase and minimum wage standard Appraisals and salary increases are less so Where possible given in the native language 6

7. Delivery of the Appraisal  Timing  Annual -- Semi-Annual -- Other Women preferably appraise other women Observe position and title boundaries 7

8. Delivery of the Appraisal  Purpose  Compensation – Development Compensation versus benefits Shortfalls can be seen as a loss of position or title Little established practices as a development tool 8

9. Delivery Expectations  Degree of Privacy  Feedback  Goals  Goal Milestones 9

10. Delivery Expectations  Degree of Privacy  Language and Location Latin America privacy and appraisals No electronic communication Given in the native language 10

11. Delivery Expectations  Feedback  Constructive Similar to Privacy, feedback : Private In native language Employees: no feedback to manager If feedback wanted: HR safe environment for employee 11

12. Delivery Expectations  Feedback  Growth Development Impediments to development Upward mobility Social circle Physical appearance MNC’s having an impact 12

13. Delivery Expectations  Goals  Actionable  Clear  Measurable  Goal Milestones  Deadlines  Acknowledgement 13

14. Delivery Expectations  Goals  Actionable Family Supportive company Sufficient time 14

15. Delivery Expectations  Goals  Clear Language Precision Opportunity for misunderstanding Include human resources Delivered in person 15

16. Delivery Expectations  Goals  Measurable Measurement less practiced Lack of specific guidelines Specific benefit for employees Family 16

17. Delivery Expectations  Goal Milestones  Deadlines Subjective Plans shifts in deadlines 17

18. Delivery Expectations  Goal Milestones  Acknowledgement Personal acknowledgement highly prized Success acknowledged promptly and publicly Praise should be given in the native language No recognition of incomplete assignments 18