2. College of DuPage Library Presented by: Debra J. Kakuk Smith, MA, MLIS Health Sciences Librarian Your WHAT Hurts? Finding Quality Health Information Credible? Accurate? Up-to-date?

3. Health Consumers use the Internet MEDLINEplus Internet queries increasingMEDLINEplus Internet queries increasing 53,071 visitors in 1 st quarter, 1998, viewing 682,215 pages53,071 visitors in 1 st quarter, 1998, viewing 682,215 pages 41,900,000 visitors in 2 th quarter, 2010, viewing 182,000,000 pages!41,900,000 visitors in 2 th quarter, 2010, viewing 182,000,000 pages! 154 million people sought health information online in 2008 (67% of all adults) (Harris Poll)154 million people sought health information online in 2008 (67% of all adults) (Harris Poll)

4. Only 27% go to health specific sites, the rest use search enginesOnly 27% go to health specific sites, the rest use search engines 85 million Americans (roughly 3/4 of all health seekers) hardly ever or NEVER check the source and date of information85 million Americans (roughly 3/4 of all health seekers) hardly ever or NEVER check the source and date of information "One-third later talked to a doctor about what they found online. Two-thirds did not.""One-third later talked to a doctor about what they found online. Two-thirds did not." According to recent Harris and Pew Internet & American Life Project Polls

5. http://www.nlm.nih.gov/medlineplus/usestatistics.html#graph

6. Seeker’s Dilemma... Where is the best information? Can it be trusted?

7. Triangle Connection Consumer Information Health Professionals Professionals

8. Responsibilities of Health Professionals Provide diagnostic and screening tests/servicesProvide diagnostic and screening tests/services Communicate results to patients in compliance with HIPAA regulationsCommunicate results to patients in compliance with HIPAA regulations Develop plans of care with patients based on suggested/recommended treatment optionsDevelop plans of care with patients based on suggested/recommended treatment options Administer treatment and monitor patient progressAdminister treatment and monitor patient progress Educate patients and caretakersEducate patients and caretakers Provide safe, accurate care and informationProvide safe, accurate care and information

9. Librarians can help find accurate, reliable health information

10. Library Staff Responsibilities Listen to what you have to say Listen to what you have to say Ask if you have researched the subject before Ask if you have researched the subject before Identify the purpose & specific information needed (W,W,W,W,H,W) Identify the purpose & specific information needed (W,W,W,W,H,W) Determine the correct format(s) Determine the correct format(s) Ask about literacy level/computer comfort Ask about literacy level/computer comfort Respect Confidentiality/Privacy

11. Provide information Provide information Avoid interpreting information Avoid interpreting information Neither diagnose nor recommend treatment Neither diagnose nor recommend treatment Practice compassionate neutrality Practice compassionate neutrality Always refer specific medical questions to health care providers Always refer specific medical questions to health care providers Library Staff Responsibilities

12. Responsibilities of Consumers Express question(s) as clearly as possibleExpress question(s) as clearly as possible Share all pertinent informationShare all pertinent information Know the correct spelling for drugs, diseases, conditionsKnow the correct spelling for drugs, diseases, conditions Confirm the credibility of resources & informationConfirm the credibility of resources & information Ask follow-up questionsAsk follow-up questions

13. When evaluating information…consider: Authorship/AuthorityAuthorship/Authority BiasBias Content/ScopeContent/Scope CurrencyCurrency Ease of UseEase of Use LevelLevel PurposePurpose Reliability/AccuracyReliability/Accuracy UniquenessUniqueness ? ? ? ?

14. When evaluating information…consider: Authorship/AuthorityAuthorship/Authority BiasBias Content/ScopeContent/Scope CurrencyCurrency Ease of UseEase of Use LevelLevel PurposePurpose Reliability/AccuracyReliability/Accuracy UniquenessUniqueness

16. When evaluating information…consider: Authorship/AuthorityAuthorship/Authority BiasBias Content/ScopeContent/Scope CurrencyCurrency Ease of UseEase of Use LevelLevel PurposePurpose Reliability/AccuracyReliability/Accuracy UniquenessUniqueness

17. http://www.chadd.org/ LeadershipLeadership AdvocacyAdvocacy ResearchResearch EducationEducation SupportSupport

18. When evaluating information…consider: Authorship/AuthorityAuthorship/Authority BiasBias Content/ScopeContent/Scope CurrencyCurrency Ease of UseEase of Use LevelLevel PurposePurpose Reliability/AccuracyReliability/Accuracy UniquenessUniqueness

19. When evaluating information…consider: Authorship/AuthorityAuthorship/Authority BiasBias Content/ScopeContent/Scope CurrencyCurrency Ease of UseEase of Use LevelLevel PurposePurpose Reliability/AccuracyReliability/Accuracy UniquenessUniqueness

20. When evaluating information…consider: Authorship/AuthorityAuthorship/Authority BiasBias Content/ScopeContent/Scope CurrencyCurrency Ease of UseEase of Use LevelLevel PurposePurpose Reliability/AccuracyReliability/Accuracy UniquenessUniqueness

21. Health TopicsHealth Topics Drugs & SupplementsDrugs & Supplements VideosVideos Medical DictionaryMedical Dictionary EncyclopediaEncyclopedia DirectoriesDirectories OrganizationsOrganizations Clinical TrialsClinical Trials Easy-to-Read materialsEasy-to-Read materials Multiple LanguagesMultiple Languages All agesAll ages medlineplus.gov

22. When evaluating information…consider: Authorship/AuthorityAuthorship/Authority BiasBias Content/ScopeContent/Scope CurrencyCurrency Ease of UseEase of Use LevelLevel PurposePurpose Reliability/AccuracyReliability/Accuracy UniquenessUniqueness

23. http://kidshealth.org

24. When evaluating information…consider: Authorship/AuthorityAuthorship/Authority BiasBias Content/ScopeContent/Scope CurrencyCurrency Ease of UseEase of Use LevelLevel PurposePurpose Reliability/AccuracyReliability/Accuracy UniquenessUniqueness

25. When evaluating information…consider: Authorship/AuthorityAuthorship/Authority BiasBias Content/ScopeContent/Scope CurrencyCurrency Ease of UseEase of Use LevelLevel PurposePurpose Reliability/AccuracyReliability/Accuracy UniquenessUniqueness

26. When evaluating information…consider: Authorship/AuthorityAuthorship/Authority BiasBias Content/ScopeContent/Scope CurrencyCurrency Ease of UseEase of Use LevelLevel PurposePurpose Reliability/AccuracyReliability/Accuracy UniquenessUniqueness

27. http://www.ahrq.gov/questionsaretheanswer/ Unique resources and tools

28. Librarians can help you locate accurate, reliable health information

29. Villa Park Public Library Resources you can take home!

30. discuss information with your health care provider, who can interpret it for you and apply it to your individual case Remember to…

32. Harris Interactive Inc. “Internet Provides Public with Health Care Information that They Value and Trust and Which Often Stimulates Discussion with Their Doctors.” Harris Poll #83 (July 28, 2009). Available: http://news.harrisinteractive.com/profiles/investor/ResLibraryView. asp?BzID=1963&ResLibraryID=34347&Category=1777. Accessed: April 14, 2010. MedlinePlus Usage Statistics (July 11, 2010). Available: http://www.nlm.nih.gov/medlineplus/usestatistics.html Accessed: August 25, 2010. Pew Internet & American Life Project: “Online Health Search 2006." October 29, 2006. Available: http://www.pewinternet.org/PPF/r/190/report_display.asp.