1. Water in our homes Andrew Tucker Water Strategy Manager Energy Saving Trust

2. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 CO 2 emissions: water use at home Source: EST & EA (2009)

3. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 Water use at home: energy and CO 2 Domestic Energy ConsumptionDomestic CO2 Emissions Source: Domestic Consumption in the UK (BERR) 2006, with 2009 EST CO2

4. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 Only 8% people are aware that their water use contributes to their energy bill

5. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 5 The UK’s most comprehensive tool which: Helps customers link their water use to energy/carbon/ money Provides customers with household-specific results & advice Integrates into any organisation’s website and brand Water Energy Calculator (WEC) Simple, flexible and engagement tool available: 1.online tool + on going support retains customers’ water use and savings data 2.software tool + on going support retains customers’ water use and savings data in house tool call centre or home visit tool

6. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 6 Water Energy Calculator (WEC)

7. Water efficient business Steps to Sustainable Water Use Most businesses can reduce their water use with a few simple steps. Our 5 Step Plan 1.Measuring how much you use 2.Tackling leaks and excess water pressure 3.Reducing how much water you use 4.Changing water use behaviours 5.Monitoring savings and celebrating success

8. All of our business customers have a measured supply. This helps to calculate consumption and benchmark you site’s water use. New Smart Metering Use of AMR to get real time data & management

9. Leaky pipes on a customer’s property are their responsibility. We help you to find them and fix them. Water Audits Identify points of water use Carry out a Water Mass Balance Use to identify leakage and wastage Facilitate appropriate remedies and fixes Examples:

10. Reducing water use for business is a combination of installing free devices and taking a holistic look at your water use and behaviours

11. Each year we visit business customers to share the water efficiency message and we support employee engagement. You may have seen us at your workplace….

12. Many of our customers find that by being water efficient also helps them to reduce their energy costs. It’s a win win! Examples of water savings

13. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 2009 2009 - 2011 Water in our homes: raising the profile

14. EU Life+ Combining water and energy efficiency

15. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 EU Life+ Project: Main Findings ‘top tips’ style advice through light touch methods (phone and mail) resulted in little increase in water saving awareness or behaviour change The tailored in-home approaches, provided a better quality of advice, and resulted in increases in water – energy awareness and actual behavioural change Greater benefit for householders when advice is combined with device installation (aerated taps, water efficient shower heads, etc) Greater benefit for customer when combining water and energy efficiency advice and retrofit - integrated customer engagement approach More cost effective delivery method

16. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 2012 Water: raising the profile

17. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 EST Foundation

18. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 At Home with Water >100,000 households used Water Energy Calculator (as at 1 st Jan 2013) More than 86,000 homes’ datasets analysed Biggest GB domestic water use dataset on water devices/behaviours #athomewithwater

19. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 At Home with Water Water consumption by use

20. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 At Home with Water Breakdown comparison of average household energy and water bills

21. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 At Home with Water Water-related ‘eco’ measures in metered and unmetered households

22. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 Our challenge, Your challenge

23. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 Every business?

24. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 Every home?

25. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 Every Londoner ?

26. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 Thank you

27. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183

28. R 0 G 169 B 224 R 79 G 45 B 127 R 207 G 0 B 114 R 199 G 172 B 150 R 237 G 41 B 57 R 194 G 172 B 190 R 41 G 153 B 38 R 254 G 209 B 0 R 225 G 216 B 183 28 The UK’s most comprehensive tool which: Helps customers link their water use to energy/carbon/ money Provides customers with household-specific results & advice Integrates into any organisation’s website and brand Simple, flexible and engagement tool available: 1.online tool + on going support retains customers’ water use and savings data 2.software tool + on going support retains customers’ water use and savings data in house tool call centre or home visit tool