1. World Class Facility Leadership What They Have, What We Want Presented by Jack Gosselin, FASHE, CHFM Principal, Gosselin Associates Mystic, CT John Lombardi, CHFM, Director of Facility Management, Cooley Dickinson Hospital, Northampton, MA Tyson Moulton, Director of Facilities, Gifford Medical Center, Randolph, VT

2. Background and Perspective

3. State of the Profession Role Evolution Role Evolution Industry Demands Industry Demands Emerging Trends Emerging Trends

4. Organizational Perception Discrepancies Between Institutional Leadership and the Role Discrepancies Between Institutional Leadership and the Role Definition of the Position Definition of the Position The Cross Section of Responsibility The Cross Section of Responsibility Complexity of Accountability Complexity of Accountability

5. Management of Expectations Understanding Organizational Dynamics Understanding Organizational Dynamics Identification of Stakeholders* Identification of Stakeholders* Management of Diverging Agendas Management of Diverging Agendas Institutional Functionality Institutional Functionality

6. Required Proficiencies Planning, Design and Construction Planning, Design and Construction Asset Management Asset Management Technology Integration Technology Integration Real Estate Development Real Estate Development Environmental Sensitivity Environmental Sensitivity Compliance/Code Management Compliance/Code Management Hospitality Mentality* Hospitality Mentality*

7. Emerging Competencies Fiscal Accountability Fiscal Accountability Strategic Thinking* Strategic Thinking* Clinical Care Process Clinical Care Process Industry Trending Industry Trending Customer Service Customer Service Human Capital Development Human Capital Development Change Management Change Management

8. Leadership Attributes Professionalism in Application Professionalism in Application Communication* Communication* Visibility/Accessibility Visibility/Accessibility Credibility Credibility Negotiation Negotiation Staff Development/Growth* Staff Development/Growth*

9. Credentials Education Education Certifications Certifications Experience Experience Professional Activities Professional Activities

10. Resume Basics Contact Information Contact Information Summary - personal career objective Summary - personal career objective Selected Accomplishments Selected Accomplishments Professional Work History Professional Work History Education/Credentials* Education/Credentials*

11. Evolving in a New Role Horizontal vs. Vertical Role Development Horizontal vs. Vertical Role Development Establishing Perspectives*: Establishing Perspectives*: C-Level C-Level Colleagues Colleagues Staff Staff

12. Succession Planning Steps: Define the current and future leadership needs – organizational & departmental Define the current and future leadership needs – organizational & departmental The evaluation of potential internal leaders The evaluation of potential internal leaders Assessment of external talent and strategies for recruitment Assessment of external talent and strategies for recruitment Transition duration and information transfer* Transition duration and information transfer*

13. Summary Understand Organizational Expectations Understand Organizational Expectations Deliver Required Proficiencies Deliver Required Proficiencies Acquire Emerging Competencies Acquire Emerging Competencies Create a Professional Presentation Create a Professional Presentation The information in this document is protected by copyright. You may only use the information, text or graphics contained in this document for your personal use and may not reproduce, adapt or publish it, in whole or in part, for any purpose without the express written consent of Gosselin Associates, LLC.