1. Low Income Energy Network Conference Quaker Friends House April 7, 2005 Presented by: Erika Lontoc, Program Manager Low Income Energy Network Conference Quaker Friends House April 7, 2005 Presented by: Erika Lontoc, Program Manager Mass Markets – Low Income Program

2. Overview Enbridge and Low Income Program background Program Description Future Program Plans

3. Enbridge Gas Distribution Largest and longest standing gas utility in Canada 1.7 million customers ~1.5 million residential Service franchise: Toronto, Ottawa, Durham, Peel, Dufferin, York, Peterborough, Niagara Peninsula, Barrie Energy efficiency programs in place since 1995

4. Background 2005 Rates Application –Low Income Program –Social Housing Program DSM for Low Income Residential Customers –Research report prepared by Elanchus Research Associates Program partnership with Toronto Hydro

5. Program Scope Low income, vulnerable or fixed income Mass Markets Rate 1 residential customers Homeowner or tenant paying own utility bills “Freehold” type of dwelling – detached, semi, row townhomes Not social housing provided

6. Program Elements Customer education and public outreach Stakeholders’ participation, partnerships –LIEN, Toronto Hydro, City of Toronto, Ministry of Energy, Natural Resources Canada, CMHC Customer incentives Feedback

7. Implementation Strategy Phased approach –Education and outreach March-May 2005 –Direct install program Enhanced “TAPS” program June-August 2005 –Reinforcement of learnings, customer follow up September-November 2005 –Program Review for 2006 Process review Performance tracking Program expansion?

8. Education and Public Outreach Partnership with Toronto Hydro and Eneract “Smartliving” Councillor involvement 10 workshops scheduled, completed 6 todate Total participants > 200 Positive feedback from participants and councillors

9. Enhanced TAPS Program –Direct Installation Program –No cost to customer to participate –Programmable T hermostats, A erators, P ipewrap, S howerheads, CFLS –Customer education follow up Identification of program delivery area(s)/recipients will be key.

10. Learning Reinforcement Practice, control, feedback Foot brigade survey – Eneract Annual customer survey

11. Program Enhancements Extend to other regions Home energy assessment/audit Homeowner Plus Program Financing mechanisms Other electric utility partnerships Expanded delivery agents, mechanisms Complimentary program to Winter Warmth, Golden Age Program

12. Questions