1. Cisco Systems Architecture: Case Postscript Ken PeffersUNLVSeptember 2003

2. Mind-Stretching Case Designed to show what the current art of the possible is in IT use today for a major company.

3. Who is Cisco? Back office facilitator of the Internet –Dominant shares in categories of products in which they compete handling 75% of all Internet traffic Young company –Founded 1984 –All substantial growth subsequent to 1991 –Original founders left before growth stage, selling all of their shares Growth –1993$500 million –2001$20 billion

4. Core competencies Customer intimacy and order fulfillment Design Acquire capabilities Outsourced manufacturing Highly flexible infrastructure Set industry standards

5. Customer intimacy and order fulfillment No Internet sales in 1996 $17 billion in 2001 (92% of sales) Order processing costs 60% less this way Customers save 20% Software upgrades: 90% over Internet 80% of customer service requests handled electronically 65% of physical product sent directly from mfg to customer in one shipment

6. Organizational Structure IT reports to Sr VP of Customer Advocacy

7. Internal Uses By Oct 2001 all internal applications web- enabled 18,000,000 pages on the Intranet Every employee has access to “My Yahoo” with inter-mixed internal data and external information

8. ERP project Selected partners based on quality –KGMP provided experienced team –KGMP sought best of breed software –Team spent 10 days writing RFP Built team from across the firm –Members who would be most missed in their current jobs Standards –100% UNIX for servers –100% Win NT for PCs –100% Toshiba and HP PCs –100% TCP/IP –Firms to be integrated into the firm held to these standards