1. The State of the Network Report 2011: Analytic Data vs. Surveys in Predicting the Real Trends in IT” www.riscnetworks.com

2. BUSINESS TECHNOLOGY ANALYTICS Jeremy Littlejohn is president and Chief Analyst of RISC Networks, Business Technology Analytics. He leads the head office in Chicago, overseeing more than 400 engagements per year and is a Cisco Certified Internetwork Expert (CCIE) with more than 13 years of experience in IT, specializing in unified communications, LAN/WAN and data center technologies. He presents at international IT industry conferences, such as IW500 and writes for various publications such as Information Week and Network Computing. Along with RISC Networks’ co-founder, Greg Watts, Littlejohn has worked to develop the system of proprietary tools and methodologies now known as RISC Networks Business Technology Analytics. In founding the company, they sought to fill a much needed role in the industry - providing comprehensive and objective IT analytics services to help clients optimize the reliability, scalability and performance of their corporate IT infrastructures. Jeremy Littlejohn Chief Analyst, CCIE# 14788

3. BUSINESS TECHNOLOGY ANALYTICS What is your perspective?

4. BUSINESS TECHNOLOGY ANALYTICS Decision Process VendorsPeersSurveys Analytic Data Sources for Understanding and Addressing Trends:

5. BUSINESS TECHNOLOGY ANALYTICS On a scale of 1 – 5 with 5 being the worst…. How good looking are you? 12345

6. BUSINESS TECHNOLOGY ANALYTICS What is really happening on the network and why? ReliabilityScalabilityOptimizationPerformance 4 “Commonalities” of IT Environments

7. BUSINESS TECHNOLOGY ANALYTICS

8. 90 % 135 out of 147 Networks had either IM/Chat deployed, Videoconferencing deployed, or VoIP deployed 12 % 18 out of 147 Networks had all 3 (IM/Chat, Videoconferencing, and VoIP deployed) 48 % 71 out of 147 Networks had Skype deployed 45 % 35 out of 71 Networks with Skype deployed had a Cisco, Avaya, or Nortel UC system deployed already Random Picture of 147 Networks from 2010

9. BUSINESS TECHNOLOGY ANALYTICS *Data Source: InformationWeek Analytics 2010: RISC Networks’ Unified Communications Survey of 406 business technology professionals, 04 / 2010

10. BUSINESS TECHNOLOGY ANALYTICS Packet Loss is the #1 Performance issue in Networks Today

11. BUSINESS TECHNOLOGY ANALYTICS “10 Gigabit Ethernet Port Shipments Exceed 2 Million During 2009 ” “The report also shows that 10 Gigabit Ethernet (GE) was the only market segment to show sequential port and revenue growth in 2009, due in large part to shipments of purpose-built fixed 10 GE boxes for the data center. The majority of market revenue growth in 2010 is also forecast to come from these 10 GE product”– Dell’Oro Group “10 Gigabit Ethernet Port Shipments Exceed 2 Million During 2009 ” “The report also shows that 10 Gigabit Ethernet (GE) was the only market segment to show sequential port and revenue growth in 2009, due in large part to shipments of purpose-built fixed 10 GE boxes for the data center. The majority of market revenue growth in 2010 is also forecast to come from these 10 GE product”– Dell’Oro Group

12. BUSINESS TECHNOLOGY ANALYTICS 109 Customers 34 Have 10Gbps 2,271 Average Nodes Only 396 10Gbps ports in use

13. BUSINESS TECHNOLOGY ANALYTICS 100 Mbps Shows Output Drops at 84%

14. BUSINESS TECHNOLOGY ANALYTICS 1 Gbps Shows Output Drops at < 49% WHAT GIVES? 1 Gbps Shows Output Drops at < 49% WHAT GIVES?

15. BUSINESS TECHNOLOGY ANALYTICS 33 % of Cisco 6500 Ports are on Oversubscribed Line Cards “It is important to note that the 6148A-GE and the 6548-GE are both engineered with 8:1 oversubscription ratios and, as such, while suitable at the access layer, these linecards would not be recommended to deploy as uplinks or within the distribution and core layers – Cisco QoS Design Guide (Telepresence) “ http://www.cisco.com/en/US/docs/solutions/Enterprise/Video/tpqoscampus.html http://www.cisco.com/en/US/docs/solutions/Enterprise/Video/tpqoscampus.html “It is important to note that the 6148A-GE and the 6548-GE are both engineered with 8:1 oversubscription ratios and, as such, while suitable at the access layer, these linecards would not be recommended to deploy as uplinks or within the distribution and core layers – Cisco QoS Design Guide (Telepresence) “ http://www.cisco.com/en/US/docs/solutions/Enterprise/Video/tpqoscampus.html http://www.cisco.com/en/US/docs/solutions/Enterprise/Video/tpqoscampus.html

16. BUSINESS TECHNOLOGY ANALYTICS How Old is Your Software?

17. BUSINESS TECHNOLOGY ANALYTICS Mine Data that you already have Monitoring Systems Inventory Systems Implement “Active Testing” Quantify, Quantify, Quantify Align IT Solutions to reach Strategic goals by overcoming ACTUAL challenges

18. BUSINESS TECHNOLOGY ANALYTICS 4500 Packets 1495 Packets 2996 Packets

19. BUSINESS TECHNOLOGY ANALYTICS

20. Your technology. Analyzed. Optimized. www.riscnetworks.com