1. 10/26/20151 Lisa Hoffmann, Deputy Director San Francisco Department of Emergency Management Division of Emergency Communications

2. 10/26/20152 Wireless E9-1-1 Technology How does wireless 9-1-1 work? Where is my call answered? Does 9-1-1 automatically know where I am?

3. 10/26/20153

4. 4 During the 1990s Cell Phone Usage Boomed Inexpensive Phones Increase in Wireless Service Providers Competitive Rates Expanded Coverage areas Cellular Subscribers grew from 16 million in 1994 to 180 million in 2004 Source: Cellular Telecommunications and Internet Association

5. 5 Since the 1980s, Wireless 9-1-1 Calls have been Routed to the CHP Bay Area Wireless calls are Routed to the CHP Office in Vallejo if the caller is near or on a freeway. Is that a problem in SF? SF is bisected throughout the city by freeways. Why can’t SF DEM receive those 9-1-1 calls?

6. 10/26/20156 Locating the Caller The vast majority of callers will know their location. In some instances a caller may be lost or under duress, in these cases, accurate location information is critical.

7. 10/26/20157 Paul Fahey Director of External Affairs Tiffany Howard Regional Account Manager PlantCML

8. 10/26/20158 Questions ?